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SIT20316 Certificate II in Hospitality

National ID: SIT20316 State ID: AZW1
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Join the dynamic hospitality industry.

If you want to work your way up the hospitality ladder, then this course is a great place to start. This entry-level qualification provides basic operational hospitality skills and is suitable for someone new to the industry.

You will learn about food and beverage preparation, serving coffee and non-alcoholic beverages, interacting with customers and undertaking social and cultural sensitivity. You will also have the opportunity to specialise in a particular area of the hospitality industry, such as accommodation, administration, customer service, kitchen operations, computer operations, food and beverage, finance, gaming or inventory through your selection of elective units.

Throughout this course, you will gain skills in:

  • Food and beverage preparation 
  • Sourcing and using information within the hospitality industry 
  • Interacting with customers 
  • Working safely and effectively as part of a team 
  • Showing social and cultural sensitivity 
  • You are a newly appointed hospitality worker with basic experience 
  • You wish to build on existing food service preparation, cleanliness and customer skills 
  • You are seeking employment or looking to change employment pathways 
  • You have a keen interest in the hospitality industry 

This qualification is directly aligned with priority industry areas where jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2025 you'll only pay half the tuition fees (plus resource fee) capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. For full details see our Half price courses page.

^ You will pay half price for the course fees on the Lower fees, local skills courses, however other fees may apply such as for resources that are specifically needed for your training.

Not all units and study modes are offered at all campuses. Please check with your local campus.

An updated version of this qualification is being introduced in 2023. As we are committed to providing you with industry ready qualifications, new students will be enrolled into the latest version.

This qualification prepares you for roles such as: 

  • Bar or café attendant 
  • Catering or front office assistant 

Job titles and qualification requirements may vary between organisations.

For more information about job and career pathways, visit JobOutlook(opens in a new tab)  or Jobs and Skills WA(opens in a new tab) .

Delivery location, important dates and study options

This course is currently undergoing scheduling to meet community demand. Course dates, locations and study modes will be available shortly. Please check back soon, complete the course enquiry form below or contact our Client Services Team for more information.

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Course enquiry form