Experience an industry that can take you all around the world.
Are you ready to explore a career full of excitement, fun and new adventures? This entry-level qualification provides you with foundation knowledge of the tourism industry, preparing you for work as a tourism service attendant across a range of organisations, such as travel agencies, tour companies, hotels and resorts and museums.
Throughout this course, you will learn how to source and use information about the tourism industry, provide a high level of customer service, respect and display social and cultural sensitivity and participate in safe work practices.
This is an entry level course designed to deliver fundamental tourism skills that you can use as a pathway into the local tourism and hospitality industry.
Throughout this course, you will gain skills in:
- Sourcing and using information on the tourism and travel industry
- Interacting with customers
- Showing social and cultural sensitivity
- Participating in safe work practices
An updated version of this qualification is being introduced in 2023. As we are committed to providing you with industry ready qualifications, new students will be enrolled into the latest version.
This qualification prepares you for roles such as:
- Documentation clerk for a tour wholesaler or travel agency
- Museum attendant
- Office assistant for a tour operator
- Receptionist and office assistant for a professional conference organiser, event management business or travel agency
- Retail sales assistant or ride attendant in an attraction
Job titles and qualification requirements may vary between organisations.
Delivery locations and study options
Available all year
|When||Available all year|
Fitzroy Crossing Campus
Halls Creek Campus
Our estimated fees are based on:
- Full time study in 2023
- A selection of elective units designed to meet local industry demand for skills (different unit selections will attract different fees)
- For more information regarding eligibility and fees, please visit DTWD website
These fees are estimates only and depend on your eligibility for government funding, concession rates, the units you choose to study or seek to be recognised under Recognition of Prior Learning (RPL). Additional resource, material and/or equipment costs may apply. Visit our Fees and Charges page for more information, including on consumer rights.