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SIT20116 Certificate II in Tourism

National ID: SIT20116 State ID: AZV4
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Experience an industry that can take you all around the world. 

Are you ready to explore a career full of excitement, fun and new adventures? This entry-level qualification provides you with foundation knowledge of the tourism industry, preparing you for work as a tourism service attendant across a range of organisations, such as travel agencies, tour companies, hotels and resorts and museums.

Throughout this course, you will learn how to source and use information about the tourism industry, provide a high level of customer service, respect and display social and cultural sensitivity and participate in safe work practices. 

This is an entry level course designed to deliver fundamental tourism skills that you can use as a pathway into the local tourism and hospitality industry. 

Throughout this course, you will gain skills in: 

  • Sourcing and using information on the tourism and travel industry  
  • Interacting with customers  
  • Showing social and cultural sensitivity  
  • Participating in safe work practices

An updated version of this qualification is being introduced in 2023. As we are committed to providing you with industry ready qualifications, new students will be enrolled into the latest version.

This qualification prepares you for roles such as: 

  • Documentation clerk for a tour wholesaler or travel agency 
  • Museum attendant 
  • Office assistant for a tour operator 
  • Receptionist and office assistant for a professional conference organiser, event management business or travel agency 
  • Retail sales assistant or ride attendant in an attraction  

Job titles and qualification requirements may vary between organisations.

For more information about job and career pathways, visit JobOutlook(opens in a new tab)  or Jobs and Skills WA(opens in a new tab)

Delivery locations and study options

Available all year

On campus

Duration 6 Months
When Available all year
Where Broome Campus
Derby Campus
Fitzroy Crossing Campus
Halls Creek Campus
Karratha Campus
Kununurra Campus
Wyndham Campus
How On campus
Course fee
Tuition fee* Resource fee Total fee
General $1,878.80 $4.60 $1,883.40
Concession $565.95 $4.60 $570.55

Our estimated fees are based on:

  • Full time study in 2023
  • A selection of elective units designed to meet local industry demand for skills (different unit selections will attract different fees)
  • For more information regarding eligibility and fees, please visit DTWD website 

These fees are estimates only and depend on your eligibility for government funding, concession rates, the units you choose to study or seek to be recognised under Recognition of Prior Learning (RPL). Additional resource, material and/or equipment costs may apply. Visit our Fees and Charges page for more information, including on consumer rights.

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