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Home | Courses | Customer Service Skill Set (Fee Free)

Customer Service Skill Set (Fee Free)

State ID: AE146

Learn how to provide excellent customer service!

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers!  Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

The Customer Service skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely. You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

 

If you do not meet the fee free eligibility criteria for this course, please enrol in the Customer Service Skill Set.

Free*

If you are aged 15—24 years (not at school), receiving the JobSeeker or JobKeeper payment, receiving Youth Allowance, AUSTUDY or ABSTUDY or holding a pensioner concession card, Health Care Card or a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs, or a dependent of persons who are inmates of a custodial institution, you are eligible to enrol for free!

Skill sets

This is a targeted skill set related to the Skills Ready program, which is aimed at rebuilding our local businesses and communities with free and reduced-price training.

Study pathway

How to apply

Study pathway

This skill set provides a pathway to a number of nationally recognised qualifications, some of which are half price under the Lower fees, local skills initiative. Find out more by clicking the courses below.

How to apply

To apply please contact North Regional TAFE on 1300 996 573, email info@nrtafe.wa.edu.au, drop into your local campus, or complete the online Course enquiry form at the bottom of the page.

Delivery location, important dates and study options

Semester 2, 2020

Kununurra Campus - Complete before 10 December

Overview

Units

Overview
When Complete before 10 December
Where Kununurra Campus
How Distance learning
Face-to-face classroom/campus delivery
Fee

Free for eligible students

Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Page last updated August 10, 2020