Become a leader in your industry.
Are you ready to take your career to the next level? This qualification has been designed for those who have substantial operational experience in the tourism and hospitality industry and are ready to step into a management role.
Throughout this course, you will build on your existing hospitality knowledge while developing skills in planning, leading, implementing and monitoring staff and business operations. You will learn about operational planning, managing budgets, implementing regulatory requirements and work health and safety practices, and techniques for enhancing the overall customer experience. You will also learn how to lead a team of staff, prepare rosters and manage workplace conflict and diversity.
As part of this course, you will complete a knowledge assessment and be observed completing pre-determined tasks on the job for each unit of study.
Throughout this course, you will gain skills in:
- Operational planning
- Managing customer service practices
- Enhancing customer service experiences
- Preparing, monitoring and managing budgets
- Leading and managing staff
- Rostering staff, managing conflict and workplace diversity
- Implementing regulatory requirements and work health and safety practices
You have operational experience in the hospitality industry and wish to progress into a management role.
This qualification is directly aligned with priority industry areas where jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2025 you'll only pay half the tuition fees (plus resource fee) capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. For full details see our Half price courses page.
^ You will pay half price for the course fees on the Lower fees, local skills courses, however other fees may apply such as for resources that are specifically needed for your training.
Not all units and study modes are offered at all campuses. Please check with your local campus.
It is recommended that you complete the Certificate II in Hospitality or Certificate III in Hospitality prior to entering this qualification. It is expected that you have workplace experience in operational hospitality duties.
Core
| National ID | Unit title |
|---|
| BSBDIV501 | Manage diversity in the workplace |
| BSBMGT517 | Manage operational plan |
| SITXCCS007 | Enhance customer service experiences |
| SITXCCS008 | Develop and manage quality customer service practices |
| SITXCOM005 | Manage conflict |
| SITXFIN003 | Manage finances within a budget |
| SITXFIN004 | Prepare and monitor budgets |
| SITXGLC001 | Research and comply with regulatory requirements |
| SITXHRM002 | Roster staff |
| SITXHRM003 | Lead and manage people |
| SITXMGT001 | Monitor work operations |
| SITXMGT002 | Establish and conduct business relationships |
| SITXWHS003 | Implement and monitor work health and safety practices |
Elective
| National ID | Unit title |
|---|
| HLTAID003 | Provide first aid |
| SIRXTAD003 | Coach others for success |
| SIRXWHS002 | Contribute to workplace health and safety |
| SITHFAB002 | Provide responsible service of alcohol |
| SITHFAB004 | Prepare and serve non-alcoholic beverages |
| SITHIND001 | Use hygienic practice for hospitality service |
| SITHIND002 | Source and use information on the hospitality industry |
| SITHIND004 | Work effectively in hospitality service |
| SITXCCS002 | Provide visitor information |
| SITXFIN001 | Process financial transactions |
| SITXFIN002 | Interpret financial information |
| SITXFSA001 | Use hygienic practices for food safety |
| SITXHRM001 | Coach others in job skills |
| SITXMPR002 | Create a promotional display or stand |
| SITXWHS002 | Identify hazards, assess and control safety risks |
This qualification prepares you for roles such as:
- Banquet or function manager
- Bar, café or club manager
- Front office or gaming manager
- Sous chef
- Executive housekeeper
Job titles and qualification requirements may vary between organisations.
For more information about job and career pathways, visit JobOutlook(opens in a new tab) or Jobs and Skills WA.(opens in a new tab)
Work-Based
|
|
Tuition fee* |
Resource fee |
Total fee |
|
General |
$1449.90 |
$289.90 |
$1739.80 |
|
Concession |
$429.60 |
$289.90 |
$719.50 |
Our estimated fees are based on:
- Full time study in 2023
- A selection of elective units designed to meet local industry demand for skills (different unit selections will attract different fees)
- For more information regarding eligibility and fees, please visit DTWD website
These fees are estimates only and depend on your eligibility for government funding, concession rates, the units you choose to study or seek to be recognised under Recognition of Prior Learning (RPL). Additional resource, material and/or equipment costs may apply. Visit our Fees and Charges page for more information, including on consumer rights.
Delivery locations and study options
Work-based
| Duration | 2 years |
| When | Date: 2023 |
| Where |
Broome Campus Kununurra Campus |