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SIT50416 Diploma of Hospitality Management

National ID: SIT50416 State ID: AZW2
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Become a leader in your industry. 

Are you ready to take your career to the next level? This qualification has been designed for those who have substantial operational experience in the tourism and hospitality industry and are ready to step into a management role. 

Throughout this course, you will build on your existing hospitality knowledge while developing skills in planning, leading, implementing and monitoring staff and business operations. You will learn about operational planning, managing budgets, implementing regulatory requirements and work health and safety practices, and techniques for enhancing the overall customer experience. You will also learn how to lead a team of staff, prepare rosters and manage workplace conflict and diversity.  

As part of this course, you will complete a knowledge assessment and be observed completing pre-determined tasks on the job for each unit of study. 

Throughout this course, you will gain skills in:

  • Operational planning 
  • Managing customer service practices 
  • Enhancing customer service experiences 
  • Preparing, monitoring and managing budgets 
  • Leading and managing staff 
  • Rostering staff, managing conflict and workplace diversity 
  • Implementing regulatory requirements and work health and safety practices

You have operational experience in the hospitality industry and wish to progress into a management role.


This qualification is directly aligned with priority industry areas where jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2025 you'll only pay half the tuition fees (plus resource fee) capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. For full details see our Half price courses page.

^ You will pay half price for the course fees on the Lower fees, local skills courses, however other fees may apply such as for resources that are specifically needed for your training.

Not all units and study modes are offered at all campuses. Please check with your local campus.

It is recommended that you complete the Certificate II in Hospitality or Certificate III in Hospitality prior to entering this qualification. It is expected that you have workplace experience in operational hospitality duties.


National ID Unit title
BSBDIV501 Manage diversity in the workplace
BSBMGT517 Manage operational plan
SITXCCS007 Enhance customer service experiences
SITXCCS008 Develop and manage quality customer service practices
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXFIN004 Prepare and monitor budgets
SITXGLC001 Research and comply with regulatory requirements
SITXHRM002 Roster staff
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXMGT002 Establish and conduct business relationships
SITXWHS003 Implement and monitor work health and safety practices


National ID Unit title
HLTAID003 Provide first aid
SIRXTAD003 Coach others for success
SIRXWHS002 Contribute to workplace health and safety
SITHFAB002 Provide responsible service of alcohol
SITHFAB004 Prepare and serve non-alcoholic beverages
SITHIND001 Use hygienic practice for hospitality service
SITHIND002 Source and use information on the hospitality industry
SITHIND004 Work effectively in hospitality service
SITXCCS002 Provide visitor information
SITXFIN001 Process financial transactions
SITXFIN002 Interpret financial information
SITXFSA001 Use hygienic practices for food safety
SITXHRM001 Coach others in job skills
SITXMPR002 Create a promotional display or stand
SITXWHS002 Identify hazards, assess and control safety risks

This qualification prepares you for roles such as:  

  • Banquet or function manager 
  • Bar, café or club manager 
  • Front office or gaming manager 
  • Sous chef 
  • Executive housekeeper 

Job titles and qualification requirements may vary between organisations.

For more information about job and career pathways, visit JobOutlook(opens in a new tab)  or Jobs and Skills WA.(opens in a new tab)



Tuition fee*

Resource fee

Total fee









Our estimated fees are based on:

  • Full time study in 2023
  • A selection of elective units designed to meet local industry demand for skills (different unit selections will attract different fees)
  • For more information regarding eligibility and fees, please visit DTWD website 

These fees are estimates only and depend on your eligibility for government funding, concession rates, the units you choose to study or seek to be recognised under Recognition of Prior Learning (RPL). Additional resource, material and/or equipment costs may apply. Visit our Fees and Charges page for more information, including on consumer rights.

Delivery locations and study options

Duration 2 years
When Date: 2023
Where Broome Campus
Kununurra Campus

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