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Hospitality Service Skill Set

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Do you work in or want to get a job in hospitality?

With restrictions easing across WA, our hospitality industry is getting back into full busy mode and the jobs are out there! If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service Skill Set is for you!

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety to ensure you're working safely.

The course is held for 9 days over 4 weeks.

An updated version of this Skill Set is being introduced in 2023. As we are committed to providing you with industry ready Skill Sets, new students will be enrolled into the latest version. 

On successful completion of this course, students will receive a statement of attainment for the following units:

  • HLTINFCOV001 Comply with infection prevention and control policies and procedures
  • SITHFAB002 Provide responsible service of alcohol
  • SITHFAB005 Prepare and serve espresso coffee
  • SITHFAB007 Serve food and beverage
  • SITXCCS006 Provide service to customers
  • SITXFIN001 Process financial transactions
  • SITXFSA001 Use hygienic practices for food safety
Free in 2023

This course will be FREE from 1 January 2023. The course fees are 100 per cent subsidised by the WA State Government.

Some eligibility conditions apply for the free training, and other fees may apply for some courses. Please see the FAQs on our Skills Ready page for further information.

Skill-sets

This is a targeted skill set related to the Skills Ready program, which is aimed at rebuilding our local businesses and communities with free and reduced-price training. Other skill sets can be found on our Skill sets and short courses (opens in a new tab) page.

Delivery location, important dates and study options

This course is currently undergoing scheduling to meet community demand. Course dates, locations and study modes will be available shortly. Please check back soon, complete the course enquiry form below or contact our Client Services Team for more information.

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