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Home | Courses | Hospitality Service Skill Set

Hospitality Service Skill Set

State ID: AE141

Do you work in or want to get a job in hospitality?

With restrictions easing across WA, our hospitality industry is getting back into full busy mode and the jobs are out there! If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you.

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety to ensure you're working safely.

 

If you meet the fee free eligibility criteria for this course, please enrol in the Hospitality Service Skill Set (Fee Free).

Skill sets

This is a targeted skill set related to the Skills Ready program, which is aimed at rebuilding our local businesses and communities with free and reduced-price training.

Study pathway

How to apply

Study pathway

This skill set provides a pathway to a number of nationally recognised qualifications, some of which are half price under the Lower fees, local skills initiative. Find out more by clicking the courses below.

How to apply

To apply please contact North Regional TAFE on 1300 996 573, email info@nrtafe.wa.edu.au, drop into your local campus, or complete the online Course enquiry form at the bottom of the page.

Delivery location, important dates and study options

This course is currently undergoing scheduling to meet community demand. Course dates, locations and study modes will be available shortly. Please check back soon, complete the course enquiry form below or contact our Client Services Team for more information.

Course enquiry

Page last updated August 04, 2020