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Hospitality, Tourism and Events

Seeking a job that can take you places? Consider a career in the dynamic hospitality, tourism and events industries and land employment anywhere in the world!

Our industry-standard training restaurant, based off-campus in the heart of Broome, supports students to gain real industry experience in the areas of front-of-house, kitchen operations and commercial cookery. Become a qualified chef with our commercial cookery course, or explore the possibilities within the hospitality industry.

If your passion lies in exploring and sharing knowledge, consider a career in tourism and travel, with our Certificate I – Diploma level courses.


What type of course are you looking for?
National ID State ID Title Qualification level Study mode Campus
IAA15 Barista Skill Set
Half price
Skill sets
Skill set Face-to-face classroom delivery
Barista Skill Set, barista, coffee training

Your health and safety is important to us.

Spaces are limited in face-to-face classes to adhere to social distancing guidelines. Additional hygiene protocols will be implemented and other controls may apply. Students must follow the directions of the lecturer to ensure the health and safety of all students and teaching staff.

Do you want to learn how to make a perfect espresso coffee in a café, restaurant, or just to enjoy at home?

This course will teach participants how to fluently speak the language of espresso and all the basics on how to make the very best espresso coffee using a commercial espresso machine, storage of coffee, cleaning, care and preventative maintenance of machinery.

You will make a range of espresso coffees using top quality freshly roasted beans from around the world, including:

  • Cappuccino
  • Espresso
  • Macchiato
  • Ristretto
  • Mocha and more...

 

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SIT30816 AZU5 Commercial Cookery
Half price
Certificate III Distance learning + face-to-face workshops
Full-time
Part-time
Commercial cookery, head chef, cook, cooking training, cert 3 commercial cookery, chef apprenticeship, broome chef training, certificate 3 cookery

Passionate about the smells, sights, sounds, textures and tastes of the kitchen?

The Certificate III in Commercial Cookery allows you to do what you love every day and get paid for it - through a career as a commercial chef!

Students will learn how to plan, organise, prepare and cook food in a commercial kitchen. Throughout the course, participants will learn how to prepare a range of simple and complex entrée, main and dessert dishes, using their own discretion and judgement. Participants will also gain skills in food safety, cleaning, hygiene and workplace health and safety.

Students will practice the skills they have learnt in a simulated work environment, as well as on the job.

This course is available at other campus locations upon request.

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AE140 Commercial Kitchen Skill Set
Skill sets
Skill set
kitchen, kitch, cook, cookery, operations, commerical, commerc

Work in a commercial kitchen!

How would you like to be part of a team producing beautiful food in one of WA's restaurants, cafes, bars, resorts or hotels? This skill set covers all the 'must know' skills that employers are looking for, so you'll be skills ready and job ready! It covers how to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks to ensure you're working safely.

In the Commercial Kitchen skill set, you'll learn about the safe use of commercial kitchen equipment, how to  clean food preparation areas, storage areas, and equipment efficiently and minimising negative environmental impacts, preventing food contamination including how to identify and control food hazards, and gain general kitchen and food preparation skills.

Jobs that could lead from this skill set includes cooks, chefs, caterers, kitchen stewards, kitchen hands, and bar and food and beverage servers and attendants.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate II in Kitchen Operations
  • Certificate III in Hospitality
  • Certificate III in Commercial Cookery
  •  

If you meet the fee free eligibility criteria for this course, please enrol in the Commercial Kitchen Skill Set (Fee Free).

AE152 Commercial Kitchen Skill Set (Fee Free)
Free
Skill sets
Skill set
kitchen, kitch, cook, cookery, operations, commerical, commerc

Work in a commercial kitchen!

How would you like to be part of a team producing beautiful food in one of WA's restaurants, cafes, bars, resorts or hotels? This skill set covers all the 'must know' skills that employers are looking for, so you'll be skills ready and job ready! It covers how to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks to ensure you're working safely.

In the Commercial Kitchen skill set, you'll learn about the safe use of commercial kitchen equipment, how to  clean food preparation areas, storage areas, and equipment efficiently and minimising negative environmental impacts, preventing food contamination including how to identify and control food hazards, and gain general kitchen and food preparation skills.

Jobs that could lead from this skill set includes cooks, chefs, caterers, kitchen stewards, kitchen hands, and bar and food and beverage servers and attendants.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate II in Kitchen Operations
  • Certificate III in Hospitality
  • Certificate III in Commercial Cookery
  •  

If you do not meet the fee free eligibility criteria for this course, please enrol in the Commercial Kitchen Skill Set.

AE134 Customer Service Skill Set
Skill sets
Skill set Distance learning
Available at all campuses
customer, custom, serv, service, customers

Learn how to provide excellent customer service!

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers!  Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

The Customer Service skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely. You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate III in Hospitality
  • Certificate III in Tourism
  • Certificate III in Guiding

 

If you meet the fee free eligibility criteria for this course, please enrol in the Customer Service (Fee Free).

AE146 Customer Service Skill Set (Fee Free)
Free
Skill sets
Skill set
customer, custom, serv, service, customers

Learn how to provide excellent customer service!

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers!  Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

The Customer Service skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely. You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate III in Hospitality
  • Certificate III in Tourism
  • Certificate III in Guiding

 

If you do not meet the fee free eligibility criteria for this course, please enrol in the Customer Service Skill Set.

AD484 Food Safety Supervision
Half price
Skill sets
Skill set Face-to-face classroom delivery
food, safety, supervisor, skill set, skillset, hospitality, kitchen, cooking, hospo, foods, safe

Your health and safety is important to us.

Spaces are limited in face-to-face classes to adhere to social distancing guidelines. Additional hygiene protocols will be implemented and other controls may apply. Students must follow the directions of the lecturer to ensure the health and safety of all students and teaching staff.

Would you like nationally recognised training in hospitality? NR TAFE has a skill set for anyone wanting to kick-start their career today!

Operators of registered food businesses must ensure those who handle food within their business handle foods safely. To ensure this happens, the manager/owner must nominate a Food Safety Supervisor, who has the responsibility of recognising, preventing and alleviating the risks associated with food handling in your workplace.

If you work in a commercial kitchen or are just looking to enter the industry this is an excellent qualification to hold.

This course covers how to:
• Understand the obligations of food handlers under current legislation
• Handle and store food safely
• Reduce the risk of food-borne illness (food poisoning)
• Implement procedures for food safety
• Follow all food safety policies and procedures correctly and consistently according to organisation food safety program requirements to ensure compliance of all food handling practices
• Control food hazards at critical control points
• Complete food safety monitoring processes and complete documents as outlined in the food safety program
• Identify and report practices that are inconsistent with the food safety program
• Take corrective actions for incidents where food hazards are unacceptable
• Identify potential hygiene risks
• Implement correct methods of cleaning and sanitising
• Maintain correct standards of personal hygiene for food handlers in your workplace

 

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SIT30316 AZV6 Guiding
Half price
Certificate III Distance learning + face-to-face workshops
Full-time
Part-time
Guiding, tour guide, exploring, adventure

Seeking a career that can take you places? The North West provides an exceptional setting for guide training at some of the most spectacular sites in the country.

The Certificate III in Guiding provides participants with the key skills to operate as a successful tour guide.

The course covers:

  • First aid
  • Customer service
  • Guide work
  • Leadership
  • Hazard assessment

As a tour guide you may visit many stunning remote areas including waterfalls, Indigenous art sites, World Heritage areas such as Purnunlulu National Park (Bungle Bungles), Karijini National Park and the picturesque Kimberley Coast. Previous completion of the Kakadu and Uluru Guides Accreditations contribute towards this qualification - please speak to your lecturer during the enrolment process to discuss your options.

If you are looking for a way to incorporate your enthusiasm for travel into work, then the Certificate III in Guiding could open the door to a successful career that allows you to travel the world!

Are you currently working as a tour guide? This is your chance to get formal recognition of your skills.

This course is available at other campus locations upon request.

 

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SIT10216 AZV2 Hospitality
Certificate I Face-to-face block delivery
Face-to-face classroom/campus delivery
Face-to-face off campus delivery
On the job/on location
Part-time
food and beverage attendant, kitchen hand, cert 1 hospitality, cert 1 hosp, hospitality jobs

A qualification in the dynamic hospitality industry could be your master key to new places, new people and new culture!

The Certificate I in Hospitality is an entry-level qualification, providing participants with the skills and knowledge in fundamental hospitality operations.

Participants who complete this qualification will be able to undertaken work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops. Individuals may work with some autonomy or in a team, usually under close supervision.

This course is available at other campus locations upon request.

SIT20316 AZW1 Hospitality
Certificate II Face-to-face block delivery
Face-to-face classroom/campus delivery
Face-to-face off campus delivery
On the job/on location
Part-time
Hospitality, food and beverage attendant, entry to hospitality

A qualification in the dynamic hospitality industry could be your master key to new places, new people and new culture!

If you want to work your way up the hospitality ladder, then the Certificate II in Hospitality is a great place to start. Students will gain practical skills in food and beverage preparation, including preparing and serving coffee and non-alcoholic beverages. Students will learn how best to interact with customers, while gaining skills in social and cultural sensitivity.

This qualification can be completed as part of a traineeship or through the VET delivered to secondary students program.

The hospitality industry employs hundreds of thousands of people across Australia. Demand for workers in this sector has traditionally been strong and employers are looking for those who are willing to develop their hospitality skills and knowledge. Start your journey today!

This course is available at other campus locations upon request.

SIT30616 AZT7 Hospitality
Half price
Certificate III Distance learning + face-to-face workshops
Full-time
Part-time
Hospitality, food and beverage attendant, housekeeper

A qualification in the dynamic hospitality industry could be your master key to new places, new people and new culture!

Students who complete the Certificate III in Hospitality will have the skills to work effectively in the hospitality industry, while coaching junior staff on correct practices. Graduates will be competent in the responsible service of alcohol, food and drink service, complying with food hygiene standards and providing recommendations to customers.

Students will learn how to be a team player and serve food and beverage in a fun and support environment, supported by industry experts who share a passion for the world of hospitality.

This course is available at other campus locations upon request.

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This qualification is part of the Lower fees, local skills initiative, allowing students to pay just half of the standard course fees for training in 2020-21.  This course is offered at the below campuses, subject to minimum numbers being met. Other locations may be available by arrangement.

SIT40416 AZV8 Hospitality
Certificate IV Distance learning + workplace
Full-time
Part-time

A qualification in the dynamic hospitality industry could be your master key to new places, new people and new culture!

Take your hospitality career to the next level by gaining the skills to work in a supervisory role. The Certificate IV in Hospitality will teach participants how to lead a team of staff by providing training and advice, maintaining a roster, managing diversity and addressing workplace conflicts.

Participants will also gain other management skills including maintaining a budget and transactions, and planning and costing basic menus.

This course is available at other campus locations upon request.

SIT50416 AZW2 Hospitality Management
Diploma Distance learning
Available at all campuses
Function manager, hospitality career, hotel manager, front office manager

A qualification in the dynamic hospitality industry could be your master key to new places, new people and new culture!

The Diploma of Hospitality Management has been designed for those already working in the hospitality industry, who are ready to step into a management role.

This qualification covers a range of managerial skills including:

  • Rostering
  • Budgeting
  • Marketing
  • People management

Participants will graduate with the skills to work as a bar, restaurant, gaming, kitchen or motel manager. There are also elective streams in this course including food and beverage, front of house and small business management, which allows participants to focus their study towards an employment outcome of choice.

This course is available at other campus locations upon request.

AE141 Hospitality Service Skill Set
Skill sets
Skill set Distance learning
Available at all campuses
hospo, hospitality, kitchen, cooking, cook, service, customer

Do you work in or want to get a job in hospitality?

With restrictions easing across WA, our hospitality industry is getting back into full busy mode and the jobs are out there! If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you.

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety to ensure you're working safely.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate III in Hospitality
  • Certificate II in Kitchen Operations

 

If you meet the fee free eligibility criteria for this course, please enrol in the Hospitality Service Skill Set (Fee Free).

AE153 Hospitality Service Skill Set (Fee Free)
Free
Skill sets
Skill set
hospo, hospitality, kitchen, cooking, cook, service, customer

Do you work in or want to get a job in hospitality?

With restrictions easing across WA, our hospitality industry is getting back into full busy mode and the jobs are out there! If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you.

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety to ensure you're working safely.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate III in Hospitality
  • Certificate II in Kitchen Operations

 

If you do not meet the fee free eligibility criteria for this course, please enrol in the Hospitality Service Skill Set.

SIT20416 AZW7 Kitchen Operations
Half price
Certificate II Distance learning + face-to-face workshops
Part-time
Chef, trainee chef, cooking, hospitality, food

Want a taste of the commercial cookery industry?

The Certificate II in Kitchen Operations is an entry-level qualification, providing students with the basic food preparation and cookery skills required to work in a commercial kitchen.

Students will learn how to:

  • Plan and prepare dishes using basic cooking methods
  • Use effective communication
  • Comply with workplace hygiene
  • Adhere to occupational health and safety standards

This qualification can be completed as part of a traineeship and is a perfect stepping stone into the Certificate III in Commercial Cookery, which is ideal for aspiring chefs.

This course is available at other campus locations upon request.

 

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AD488 Responsible Service of Alcohol (RSA) Skill Set
Half price
Skill sets
Skill set Face-to-face classroom delivery
RSA, responsible service of alcohol, RSA course, alcohol service training, bar training

Your health and safety is important to us.

Spaces are limited in face-to-face classes to adhere to social distancing guidelines. Additional hygiene protocols will be implemented and other controls may apply. Students must follow the directions of the lecturer to ensure the health and safety of all students and teaching staff.

Do you work in a venue where alcohol is served?

Responsible practices must be undertaken wherever alcohol is served or sold, including all types of hospitality venues, retail liquor outlets and wineries, breweries and distilleries.

This course covers the specifics of dealing with the sale and service of alcohol including local accord agreements.

The course will be delivered face to face by an experienced industry professional and covers real life scenarios. The legal responsibilities and duty of care of organisations and individuals is investigated and group discussion is encouraged.

This is a nationally recognised course and contributes to a Certificate II in Hospitality.

 

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SIT20116 AZV4 Tourism
Certificate II Distance learning + workplace
Full-time
Part-time
tourism, entry into tourism, tourism career, basic tourism

Seeking a career that can take you places? A qualification in the tourism industry could land you employment anywhere in the world!

The Certificate II in Tourism is an entry-level qualification providing participants with foundation knowledge of the tourism industry. Throughout this course participants will gain basic skills in customer service, best practices for researching tourism information, how the industry works and an overview of its different sectors.

This course provides an entry into the tourism industry and is suitable to undertake as part of a traineeship, either through school or a workplace.

This course is available at other campus locations upon request.

SIT30116 AZV7 Tourism
Half price
Certificate III Distance learning
Available at all campuses
Tour guide, tourism services coordinator, Certificate III, travel, adventure courses

Seeking a career that can take you places? A qualification in the tourism industry could land you employment anywhere in the world!

The Certificate III in Tourism provides a pathway to work in a range of tourism industry sectors as a tour guide, tourism services coordinator, booking agent, sales consultant and much more.  The majority of this course is self-paced via our online learning platform.

Students will work through the learning material and then complete the set tasks and activities outlined. Assessment is conducted by knowledge questions and practical tasks or projects. These may be assessed in the workplace or on campus through a real or simulated activity.

An essential part of this course is to undertake a work placement in the industry. If you are not already working in the industry, our lecturers can assist in finding you a work placement. The work placement chosen must meet the requirements of the course.

This course is available at other campus locations upon request.

 

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SIT10116 AZW5 Tourism (Australian Indigenous Culture)
Certificate I Distance learning + workplace
Full-time
Part-time
Indigenous training, tour guide, Aboriginal guide,

Seeking a career that can take you places?

The Certificate I in Tourism provides participants with the skills to work in a range of job roles in the tourism industry in organisations with an Indigenous focus. Student will develop their knowledge of local Indigenous culture, cultural protocols, how to obtain and understand cultural information, health and safety practices in the workplace and communication techniques.

Participants may have a very specific role, as an Australian Indigenous person or other individual approved by local elders to share aspects of their culture with visitors in a formal or informal way.

This course is available at other campus locations upon request.

SIT50116 AZU0 Travel and Tourism Management
Diploma Distance learning
Available at all campuses
Diploma of Travel, Diploma of Travel and Tourism Management, Travel agent, tourism manager, travel, tourism, visitor information centre, operations manager,

Seeking a career that can take you places? A qualification in the tourism industry could land you employment anywhere in the world!

Completing a Diploma of Travel and Tourism Management provides participants with an opportunity to take their career or own business to the next level. Participants will learn how to manage staff, finances and develop their business skills to become leaders in the industry.

Throughout this course, participants will:

  • Discover more about the laws and legislation relating to the tourism industry
  • Broaden their knowledge surrounding the major tourism regions of Australia
  • Learn how to provide customer service that makes clients want to return and spread positive word of mouth
  • Develop and manage service procedures to evaluate where business improvements can be made
  • Gain insights into developing strong business relationships and negotiation techniques
  • Learn how to effectively manage staff

This course is available at other campus locations upon request.

AE135 AE135 Work in Hospitality Skill Set
Skill sets
Skill set Distance learning
Available at all campuses
work, hospo, hospiltality, hospitality industry, kitch, kitchen

Work in hospitality!

WA has a large and vibrant hospitality industry — from bars and cafes through to world class restaurants and venues, hotels and resorts. Hospitality offers a range of both entry-level jobs and career development opportunities, and the Work in Hospitality skill set is the perfect introduction to the industry, giving you the critical skills employers are looking for.  

To get you job ready, you'll learn about areas of health and wellbeing and personal development, how to use workplace technology and business systems, and responsible service of alcohol (RSA). It also includes infection control and prevention procedures and food safety to ensure you're working safely.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate III in Hospitality
  • Certificate II in Kitchen Operations

 

If you meet the fee free eligibility criteria for this course, please enrol in the Work in Hospitality Skill Set (Fee Free).

AE147 AE147 Work in Hospitality Skill Set (Fee Free)
Free
Skill sets
Skill set
work, hospo, hospiltality, hospitality industry, kitch, kitchen

Work in hospitality!

WA has a large and vibrant hospitality industry — from bars and cafes through to world class restaurants and venues, hotels and resorts. Hospitality offers a range of both entry-level jobs and career development opportunities, and the Work in Hospitality skill set is the perfect introduction to the industry, giving you the critical skills employers are looking for.  

To get you job ready, you'll learn about areas of health and wellbeing and personal development, how to use workplace technology and business systems, and responsible service of alcohol (RSA). It also includes infection control and prevention procedures and food safety to ensure you're working safely.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate III in Hospitality
  • Certificate II in Kitchen Operations

 

If you do not meet the fee free eligibility criteria for this course, please enrol in the Work in Hospitality Skill Set .

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Page last updated May 21, 2020