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Hospitality, Tourism and Events

Develop skills that could land you employment anywhere in the world! We offer short courses in barista, food health safety and responsible service of alcohol, among others!

Hospitality, Tourism and Events
What type of course are you looking for?
National ID State ID Title Qualification level Study mode Campus
IAA15 Barista Skill Set
Half price
Skill set Face-to-face classroom delivery
Barista Skill Set, barista, coffee training

Your health and safety is important to us.

Spaces are limited in face-to-face classes to adhere to social distancing guidelines. Additional hygiene protocols will be implemented and other controls may apply. Students must follow the directions of the lecturer to ensure the health and safety of all students and teaching staff.

Do you want to learn how to make a perfect espresso coffee in a café, restaurant, or just to enjoy at home?

This course will teach participants how to fluently speak the language of espresso and all the basics on how to make the very best espresso coffee using a commercial espresso machine, storage of coffee, cleaning, care and preventative maintenance of machinery.

You will make a range of espresso coffees using top quality freshly roasted beans from around the world, including:

  • Cappuccino
  • Espresso
  • Macchiato
  • Ristretto
  • Mocha and more...

 

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AE140 Commercial Kitchen Skill Set
Skill sets
Skill set Distance learning
Face-to-face classroom/campus delivery
kitchen, kitch, cook, cookery, operations, commerical, commerc

Work in a commercial kitchen!

How would you like to be part of a team producing beautiful food in one of WA's restaurants, cafes, bars, resorts or hotels? This skill set covers all the 'must know' skills that employers are looking for, so you'll be skills ready and job ready! It covers how to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks to ensure you're working safely.

In the Commercial Kitchen skill set, you'll learn about the safe use of commercial kitchen equipment, how to  clean food preparation areas, storage areas, and equipment efficiently and minimising negative environmental impacts, preventing food contamination including how to identify and control food hazards, and gain general kitchen and food preparation skills.

 

If you meet the fee free eligibility criteria for this course, please enrol in the Commercial Kitchen Skill Set (Fee Free).

AE152 Commercial Kitchen Skill Set (Fee Free)
Skill sets
Free
Skill set Distance learning
Face-to-face classroom/campus delivery
kitchen, kitch, cook, cookery, operations, commerical, commerc

Work in a commercial kitchen!

How would you like to be part of a team producing beautiful food in one of WA's restaurants, cafes, bars, resorts or hotels? This skill set covers all the 'must know' skills that employers are looking for, so you'll be skills ready and job ready! It covers how to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks to ensure you're working safely.

In the Commercial Kitchen skill set, you'll learn about the safe use of commercial kitchen equipment, how to  clean food preparation areas, storage areas, and equipment efficiently and minimising negative environmental impacts, preventing food contamination including how to identify and control food hazards, and gain general kitchen and food preparation skills.

 

If you do not meet the fee free eligibility criteria for this course, please enrol in the Commercial Kitchen Skill Set.

AE134 Customer Service Skill Set
Skill sets
Skill set Distance learning
Face-to-face classroom/campus delivery
customer, custom, serv, service, customers

Learn how to provide excellent customer service!

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers!  Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

The Customer Service skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely. You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

 

If you meet the fee free eligibility criteria for this course, please enrol in the Customer Service (Fee Free).

AE146 Customer Service Skill Set (Fee Free)
Free
Skill sets
Skill set Distance learning
Face-to-face classroom/campus delivery
customer, custom, serv, service, customers

Learn how to provide excellent customer service!

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers!  Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

The Customer Service skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely. You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

 

If you do not meet the fee free eligibility criteria for this course, please enrol in the Customer Service Skill Set.

AE141 Hospitality Service Skill Set
Skill sets
Skill set Distance learning
Face-to-face classroom/campus delivery
hospo, hospitality, kitchen, cooking, cook, service, customer

Do you work in or want to get a job in hospitality?

With restrictions easing across WA, our hospitality industry is getting back into full busy mode and the jobs are out there! If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you.

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety to ensure you're working safely.

 

If you meet the fee free eligibility criteria for this course, please enrol in the Hospitality Service Skill Set (Fee Free).

AE153 Hospitality Service Skill Set (Fee Free)
Free
Skill sets
Skill set Distance learning
Face-to-face classroom/campus delivery
hospo, hospitality, kitchen, cooking, cook, service, customer

Do you work in or want to get a job in hospitality?

With restrictions easing across WA, our hospitality industry is getting back into full busy mode and the jobs are out there! If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you.

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety to ensure you're working safely.

 

If you do not meet the fee free eligibility criteria for this course, please enrol in the Hospitality Service Skill Set.

AD488 Responsible Service of Alcohol (RSA) Skill Set
Skill set Face-to-face classroom delivery
RSA, responsible service of alcohol, RSA course, alcohol service training, bar training

Your health and safety is important to us.

Spaces are limited in face-to-face classes to adhere to social distancing guidelines. Additional hygiene protocols will be implemented and other controls may apply. Students must follow the directions of the lecturer to ensure the health and safety of all students and teaching staff.

Do you work in a venue where alcohol is served?

Responsible practices must be undertaken wherever alcohol is served or sold, including all types of hospitality venues, retail liquor outlets and wineries, breweries and distilleries.

This course covers the specifics of dealing with the sale and service of alcohol including local accord agreements.

The course will be delivered face to face by an experienced industry professional and covers real life scenarios. The legal responsibilities and duty of care of organisations and individuals is investigated and group discussion is encouraged.

This is a nationally recognised course and contributes to a Certificate II in Hospitality.

 

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AE135 AE135 Work in Hospitality Skill Set
Skill sets
Skill set Distance learning
Face-to-face classroom/campus delivery
work, hospo, hospiltality, hospitality industry, kitch, kitchen

Work in hospitality!

WA has a large and vibrant hospitality industry — from bars and cafes through to world class restaurants and venues, hotels and resorts. Hospitality offers a range of both entry-level jobs and career development opportunities, and the Work in Hospitality skill set is the perfect introduction to the industry, giving you the critical skills employers are looking for.  

To get you job ready, you'll learn about areas of health and wellbeing and personal development, how to use workplace technology and business systems, and responsible service of alcohol (RSA). It also includes infection control and prevention procedures and food safety to ensure you're working safely.

 

If you meet the fee free eligibility criteria for this course, please enrol in the Work in Hospitality Skill Set (Fee Free).

AE147 AE147 Work in Hospitality Skill Set (Fee Free)
Skill sets
Free
Skill set Distance learning
Face-to-face classroom/campus delivery
work, hospo, hospiltality, hospitality industry, kitch, kitchen

Work in hospitality!

WA has a large and vibrant hospitality industry — from bars and cafes through to world class restaurants and venues, hotels and resorts. Hospitality offers a range of both entry-level jobs and career development opportunities, and the Work in Hospitality skill set is the perfect introduction to the industry, giving you the critical skills employers are looking for.  

To get you job ready, you'll learn about areas of health and wellbeing and personal development, how to use workplace technology and business systems, and responsible service of alcohol (RSA). It also includes infection control and prevention procedures and food safety to ensure you're working safely.

 

If you do not meet the fee free eligibility criteria for this course, please enrol in the Work in Hospitality Skill Set .

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Page last updated May 21, 2020