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Feedback

Your satisfaction is very important to us.

North Regional TAFE values your feedback which helps us to continue to improve the services we provide.

You can provide positive feedback, suggestions or make a formal complaint using the following email link: Contact Us

Alternatively, you can complete the Complaint Handling Form or contact us on 1300 996 573. A paper copy of the form can also be obtained from Student Services on your campus.

Whilst you are not required to attempt to resolve your complaint informally, informal resolution is encouraged before commencing formal action.

Need assistance to make a complaint?

If you have a disability and need support to assist you with this process please contact the Disability Support Coordinator on 1300 996 573 or email disabiltysupport@nrtafe.wa.edu.au

What you can expect when you submit a complaint?

Complaints will be treated as confidential and handled within the principles of natural justice and procedural fairness. Your complaint will be acknowledged in writing within two (2) business days of it being lodged via the college website, in an email or as a hardcopy.

We aim to resolve any complaint within ten (10) business days, however, should more time be required you will be notified with a revised response date and kept up to date regularly on the progress. 

Further information can be found here: Complaints Management Policy

Appealing a complaint decision

You have the right to appeal a decision made about your complaint should you remain dissatisfied following the outcome of your complaint. You can lodge your appeal in writing to feedback@nrtafe.wa.edu.au

Should you still not be satisfied, the Ombudsman WA is the appropriate party independent of North Regional TAFE who can review the process when a complaint is not resolved to the satisfaction of the person making the complaint.

Students may also lodge an appeal against an academic result. Please refer to the NR TAFE Student Handbook for information on assessment appeals. 

 

Page last updated March 26, 2019