Hospitality, Tourism and Events

Do you want to learn how to make a perfect espresso coffee in a café, restaurant, or just to enjoy at home?

This 3 day course will teach participants how to fluently speak the language of espresso and all the basics on how to make the very best espresso coffee using a commercial espresso machine, storage of coffee, cleaning, care and preventative maintenance of machinery.

You will make a range of espresso coffees using top quality freshly roasted beans from around the world, including:

• Cappuccino
• Espresso
• Macchiato
• Ristretto
• Mocha and more...

“I really enjoyed this class and learnt so much in such a short amount of time. The only thing I found challenging about the course was being the only student in class that had no experience in working in a cafe or as a barista; but by the second and third day I gained so much confidence and learnt so much. Definitely recommend this course to anyone that’s interested in being a barista or just want to try something new and see where it takes you.” - 2021 Barista Skill Set Participant

Units:

SITHFAB005 Prepare and serve espresso coffee

SITXFSA001 Use hygienic practices for food safety

An updated version of this Skill Set is being introduced in 2023. As we are committed to providing you with industry ready Skill Sets, new students will be enrolled into the latest version. 

Passionate about the smells, sights, sounds, textures and tastes of the kitchen? 

The Certificate III in Commercial Cookery allows you to do what you love every day and get paid for it - through a career as a commercial chef! 

You will learn how to plan, organise, prepare and cook food in a commercial kitchen. Throughout the course, you will learn how to prepare a range of simple and complex entrée, main and dessert dishes, using your own discretion and judgement. You will also gain skills in food safety, cleaning, hygiene and workplace health and safety.  

You will practice the skills you have learnt in a simulated work environment, as well as on the job. Kick start your career as a commercial chef today.

Learn how to expertly prepare and serve a range of non-alcoholic beverages typically served at cafes, restaurants and bars!

This two-day course will teach participants how to perfectly make cafe style drinks. Some beverages may include:

• Iced coffees
• Iced chocolates
• Smoothies
• Frappes teas

Units:

SITHFAB004 Prepare and serve non-alcoholic beverages

SITXFSA001 Use hygienic practices for food safety

An updated version of this Skill Set is being introduced in 2023. As we are committed to providing you with industry ready Skill Sets, new students will be enrolled into the latest version. 

Would you like nationally recognised training in hospitality? NR TAFE has a skill set for anyone wanting to kick-start their career today!

Operators of registered food businesses must ensure those who handle food within their business handle foods safely. To ensure this happens, the manager/owner must nominate a Food Safety Supervisor, who has the responsibility of recognising, preventing and alleviating the risks associated with food handling in your workplace.

If you work in a commercial kitchen or are just looking to enter the industry this is an excellent qualification to hold.

During this two-day course you will gain the knowledge of safe food practices and hygiene requirements.

This course covers how to:

• Understand the obligations of food handlers under current legislation
• Handle and store food safely
• Reduce the risk of food-borne illness (food poisoning)
• Implement procedures for food safety
• Follow all food safety policies and procedures correctly and consistently according to organisation food safety program requirements to ensure compliance of all food handling practices
• Control food hazards at critical control points
• Complete food safety monitoring processes and complete documents as outlined in the food safety program
• Identify and report practices that are inconsistent with the food safety program
• Take corrective actions for incidents where food hazards are unacceptable
• Identify potential hygiene risks
• Implement correct methods of cleaning and sanitising
• Maintain correct standards of personal hygiene for food handlers in your workplace

Units:

SITXFSA005 Use hygienic practices for food safety

SITXFSA006 Participate in safe food handling practices

Train in some of the most spectacular sites in the country.

Combine your passion for travel with work and get paid to do what you love every day. This course provides you with the tools to pursue a career as a tour guide.

You will learn how to lead tour groups, prepare and present tour commentaries and maintain specific and general guiding knowledge. You will learn about safety control, general first aid and safe work practices. You will gain skills in customer service and social and cultural sensitivity within a tourism environment.

The North West provides an exceptional setting for guide training. As a tour guide, you may visit many stunning remote areas including waterfalls, Indigenous art sites, World Heritage areas such as Purnunlulu National Park (Bungle Bungles), Karijini National Park and the picturesque Kimberley Coast. Previous completion of the Kakadu and Uluru Guides Accreditations contribute towards this qualification.

Taste test a career in the hospitality industry. 

This entry-level qualification provides you with the fundamental skills needed to enter the hospitality industry as a food and beverage attendant, kitchenhand, or housekeeping assistant.

You can select a stream of study to specialise in throughout this course, including administration, commercial cooking and catering, communication and teamwork, cleaning, or food safety. Throughout this course, you will learn about hygienic processes for food safety, providing customer information and assistance, and working safely and effectively as part of a team.

Join the dynamic hospitality industry.

If you want to work your way up the hospitality ladder, then this course is a great place to start. This entry-level qualification provides basic operational hospitality skills and is suitable for someone new to the industry.

You will learn about food and beverage preparation, serving coffee and non-alcoholic beverages, interacting with customers and undertaking social and cultural sensitivity. You will also have the opportunity to specialise in a particular area of the hospitality industry, such as accommodation, administration, customer service, kitchen operations, computer operations, food and beverage, finance, gaming or inventory through your selection of elective units.

Your master key to new places, new people and new culture! 

Gain the skills to work effectively in the hospitality industry, while coaching junior staff on correct practices. Throughout this course, you will learn how to serve alcohol responsibly, provide a high level of food and beverage service, comply with food hygiene standards and provide suitable recommendations to customers. You will learn how to be a team player and serve food and beverage in a fun and open environment, supported by industry experts who share a passion for the world of hospitality. 

You will also have the opportunity to specialise in a particular area of the hospitality industry, such as accommodation, administration, customer service, commercial cookery and catering, computer operations, finance, gaming or inventory. 

Step into a supervisory role.

Take your hospitality career to the next level by gaining the skills to work in a supervisory role. The Certificate IV in Hospitality will teach you how to lead a team of staff by providing training and advice, maintaining a roster, managing diversity and addressing workplace conflicts. 

You will also have the opportunity to build on your existing hospitality skills, in delivering effective food and beverage table service, preparing food and drinks and processing financial transactions.

Become a leader in your industry. 

Are you ready to take your career to the next level? This qualification has been designed for those who have substantial operational experience in the tourism and hospitality industry and are ready to step into a management role. 

Throughout this course, you will build on your existing hospitality knowledge while developing skills in planning, leading, implementing and monitoring staff and business operations. You will learn about operational planning, managing budgets, implementing regulatory requirements and work health and safety practices, and techniques for enhancing the overall customer experience. You will also learn how to lead a team of staff, prepare rosters and manage workplace conflict and diversity.  

As part of this course, you will complete a knowledge assessment and be observed completing pre-determined tasks on the job for each unit of study. 

Do you work in or want to get a job in hospitality?

With restrictions easing across WA, our hospitality industry is getting back into full busy mode and the jobs are out there! If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service Skill Set is for you!

You'll learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety to ensure you're working safely.

The course is held for 9 days over 4 weeks.

An updated version of this Skill Set is being introduced in 2023. As we are committed to providing you with industry ready Skill Sets, new students will be enrolled into the latest version. 

Units:

HLTINFCOV001 Comply with infection prevention and control policies and procedures

SITHFAB002 Provide responsible service of alcohol

SITHFAB005 Prepare and serve espresso coffee

SITHFAB007 Serve food and beverage

SITXCCS006 Provide service to customers

SITXFIN001 Process financial transactions

SITXFSA001 Use hygienic practices for food safety

Want a taste of the commercial cookery industry?

The Certificate II in Kitchen Operations is an entry-level qualification, providing you with the basic food preparation and cookery skills required to work in a commercial kitchen. 

You will learn how to prepare food using basic cooking and preparatory techniques, follow hygienic practices and cleanliness for food safety, maintain the quality of perishable food items, work as part of a team and follow workplace safety stipulations. You will also learn how to source and utilise information within the hospitality and commercial cookery industry and display culture and social sensitivity while in the workplace. 

You will have the opportunity to specialise in a particular area of the hospitality and commercial cookery industry throughout this course, such as accommodation, administration, customer service, commercial cookery and catering, finance, gaming or inventory.

Do you work in a venue where alcohol is served?

Responsible practices must be undertaken wherever alcohol is served or sold, including all types of hospitality venues, retail liquor outlets and wineries, breweries and distilleries.

This one-day course covers the specifics of dealing with the sale and service of alcohol including local accord agreements.

The course will be delivered face to face by an experienced industry professional and covers real life scenarios. The legal responsibilities and duty of care of organisations and individuals is investigated and group discussion is encouraged.

This is a nationally recognised course and contributes to a Certificate II in Hospitality.

Unit:

SITHFAB021 Provide responsible service of alcohol

Unlock your potential in the growing tourism industry. 

Have you always dreamed of exploring the world, meeting new people and learning new cultures... all while getting paid? This qualification prepares you for a career as a tour guide on a range of topics and industries and is suitable for history buffs through to adventure thrill seekers. 

Throughout this course, you will learn how to source and use information on the tourism industry, provide a high level of service to customers, display social and cultural sensitivity and participate in safe work practices. You will also have the opportunity to specialise in your tourism stream of choice: visitor services, tour guiding or hospitality. 

Image: Tourism WA

Share your culture with a specialised career in tourism.

Share your knowledge and experience of Australian indigenous culture with a nationally recognised tourism qualification. This course prepares you for a career as an Indigenous guide/cultural assistant in the tourism industry. 

Throughout this course, you will learn how to interpret aspects of local indigenous culture, provide an engaging service to customers, create tourism briefings and scripted commentary, and work as part of a team. This course also covers basic first aid response. 

This course was designed to provide you with a solid foundation of the tourism industry and build your confidence to share knowledge about country to domestic holidaymakers and international tourists alike. 

Your key to management in the tourism industry. 

Take your tourism career to the next level with leadership and management skills. If you already work in the tourism industry and seek to elevate your career as a departmental or small business manager, this could be the course for you. 

Throughout this course, you will combine your existing tourism and travel abilities with leadership skills, enabling you to operate independently, manage staff and make a range of operational business decisions. You will learn how to lead and manage staff and workplace operations, manage diversity and conflict, establish budgets, build business relationships and enhance customer service experiences. 

Become a leader in the flourishing tourism industry.

Work in hospitality!

WA has a large and vibrant hospitality industry — from bars and cafes through to world class restaurants and venues, hotels and resorts. Hospitality offers a range of both entry-level jobs and career development opportunities, and the Work in Hospitality Skill Set is the perfect introduction to the industry, giving you the critical skills employers are looking for.  

To get you job ready, you'll learn about areas of health and wellbeing and personal development, how to use workplace technology and business systems, and responsible service of alcohol (RSA). It also includes infection control and prevention procedures and food safety to ensure you're working safely.

This course is held for 10 days over 1 term.

Units:

GATTEC102 Apply basic digital literacy for training or workplace purposes

HLTINFCOV001 Comply with infection prevention and control policies and procedures

SITHFAB002 Provide responsible service of alcohol

GATHAW102 Review health and wellbeing requirements

GATPMG102 Use personal management strategies for independent living