Want to work somewhere awesome?
How would you like to live and work in the North West?
Think about waking up every morning just minutes from the pristine waters of Cable Beach… Or living a stone’s throw away from some of nature’s most stunning gorges and waterfalls.…Spend your weekends fishing out on a boat or sipping icy cold drinks by the pool.
Sounds pretty awesome, right? You could have all of this and more by becoming one of the newest team members at North Regional TAFE (NR TAFE).
Live and work in the epic Pilbara region!
The Pilbara region is one of the most pristine, remote and exciting regions in our state. We are looking for some inspirational lecturers who are passionate about developing the future workforce in the North West. You could be swimming in the rock pools at Karijini National Park one day, and delivering innovative learning solutions the next.
Your next adventure awaits in the Pilbara.
Become a Lecturer and we'll show you how you can pass your industry skills on the next generation.
If you have more than five years of industry experience, we want to hear from you!
Lecturing Perks
Not only will you live in an amazing part of the world with a close knit community, you will receive the following industry perks:
- Up to $100k base salary
- Nine weeks paid leave
- Air-conditioning allowance (subject to eligibility)
- Country Incentive Allowance or Salary Location
- Generous travel subsidy (subject to eligibility)
- Relocation allowance (if applicable and only within Western Australia)
- Subsidised housing (subject to eligibility & availability)
- District Allowance (subject to eligibility)
- Opportunities for professional development
- Tax reducing salary packaging options
- Work/life balance
View our Advertised Vacancies to see the incredible positions available!
Current advertised vacancies
NR TAFE advertises all non-casual employment opportunities, with tenure in excess of six months, on the WA Government Jobs Board(opens in a new tab) . This site is your gateway to information about employment opportunities in the Government of Western Australia.
Client Services Officer
Level 2, $64.172 - $69,256 pa, PSCSAA
All NRTAFE Campuses through the Pilbara and Kimberley
Casual, Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full Time
Pool Ref NRG096.22P
Closing Date 14/10/2022 at 4:00pm
We are establishing a 6 month appointment pool for vacancies that arise up to 30 April 2023. We may offer permanent, fixed term, full time, part time or casual appointments, with the possibility of a further term and/or permanency.
Advertised Reference Number: NRG096.22P
About North Regional TAFE
Take charge of your future with North Regional TAFE and live in one of the most pristine, remote and exciting regions in our State.
At North Regional TAFE our purpose is to deliver innovative learning solutions for individuals, industry and communities that facilitate real employment outcomes by putting the student at the centre of everything we do.
We are driven by our passion for education, deliver more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.
Training is also offered in non-accredited programs, short courses, work-readiness programs, literacy and numeracy, and skill sets.
North Regional TAFE is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. People from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds are encouraged to apply.
As a measure to achieve equality, sections 51, 66R and 66ZP of the Equal Opportunity Act 1984 apply to this position. Aboriginal and Torres Strait Islander people, young people (24 years of age and under) and people with a disability are strongly encouraged to apply and to indicate within their application to which diversity group they belong.
Find out more by visiting our website: www.northregionaltafe.wa.edu.au
About the role
The Client Services Officer role provides exceptional customer service to internal and external clients in the areas of prospective course enquiries, enrolments, payments, visitor management and provides support to lecturers and staff including support with Business management Systems.
This position will be responsible for:
- Provides quality and seamless client service and administrative support to our external clients and stakeholders and support internal clients with Business management systems.
- Provides advice and assistance with enquiries either on the 1300 phone console, email, in person and provides responses in a timely manner.
- Provides accurate and timely advice to prospective students, internal and external stakeholders and supports college initiatives that enhance the future student experience.
- Works appropriately within business management and general and specialist electronic systems, programs and platforms
- Performs client liaison duties, enrolment tasks and functions.
- Contributes to the TAFE's continuous improvement initiatives that support consistent, unified administrative processes. Supports the broader College’s team and initiatives as and when required.
- Understand and respond appropriately to culturally diverse clientele to maintain an equitable and quality service
- Foster positive relationships and provide support to wider team to promote a harmonious environment.
To be successful, you will have the following…
- Exceptional customer service skills
- Organisational and time management abilities
- Administration skills, including a high level of computing
- Sound communication and teamwork skills
- Experience in financial processes with the ability to understand and interpret financial data.
Work Benefits
Our employees are covered by industrial agreements providing a significant range of employment benefits including:
- Five (5) weeks paid leave
- Access to an additional 2 (two) weeks Accrued Days Off
- Air-conditioning allowance (subject to eligibility)
- Generous annual travel subsidy (subject to eligibility)
- District Allowance (subject to eligibility)
- Opportunities for professional development
- Tax reducing salary-packaging options
District Allowance Payment is paid according to the following:
- Subject to eligibility
- Public Sector CSA Agreement 2021 and Government Officers’ Salaries, Allowances and Conditions Award 1989
- Department of Commerce Labour Relations advice Circular to Departments
- Current Rates as at 3 July 2015, Circular 3 of 2019 District Allowance Rates
For Further Job Related Information
Please contact Trish Lamrock, Manager Client Services on (08) 9193 8918 or email Trish.Lamrock@nrtafe.wa.edu.au
How to Apply
Please refer to the Job Description Form for full position details and read the application information documents on how to address the questions on the on-line application form.
We require you to submit:
- A comprehensive resume including 2 (two) professional referees.
- Answer the following job related questions online, when lodging your application. Please note that there is NO need to attach a separate document addressing these questions:
- Demonstrated computer skills, including a working knowledge of databases, record management systems, spreadsheets and word processing.
- Demonstrated sound written and verbal communication skills including the ability to produce timely information that is clear, accurate and concise.
- Current knowledge and commitment to Equal Opportunity and Occupational Safety and Health in all aspects of employment and service deliver.
If you are experiencing any difficulties applying, please contact Establishment & Recruitment on (08) 9203 3735.
Other Conditions and Eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.
To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.
This selection process may be used to identify suitable applicants for similar vacancies that arise within the next twelve months.
The onus is on the applicant to ensure that their application is submitted and received by the closing date and time. Late applications, proforma, faxed, hand delivered, posted and emailed applications will not be accepted.
Applications close Friday 14 October 2022 at 4:00pm (WST).