Minurmarghali Mia Campus

Crunch the numbers with a career as an accountant.

The Diploma of Accounting provides participants with the opportunity to undertake professional accounting job roles in financial services and other industries, including tax agents, accounts payable and accounts receivable officers, payroll service providers, and employees performing a range of accounting tasks for organisations in a range of industries.

Participants will learn how to apply solutions to a range of often complex problems, and analyse and evaluate information from a variety of sources. Participants will learn how to plan, coordinate and evaluate their own work and provide guidance to others within defined guidelines.

This course is available at other campus locations upon request.

Crunch the numbers with a career in accounting and bookkeeping.

The Certificate IV in Accounting and Bookkeeping provides participants with an opportunity to work as a bookkeeper in a business or within their own practice. Participants will learn skills to develop their bookkeeping and financial report preparation knowledge, complete all bookkeeping requirements and complete BAS information for employers and clients.

Participants will also be able to develop a range of generic business skills. This qualification is recognised as meeting the future requirements for bookkeepers wishing to provide BAS services as a professional contract bookkeeper, either working under the direction of a Tax Agent/Public Accountant, for a bookkeeping business or franchise, or as a BAS service provider.

NRTAFE is recognised by the Institute of Certified Bookkeepers (ICB) as an Accredited Training Provider.
The Institute of Certified Bookkeepers is the largest bookkeeping institute in the world. It promotes and maintains the standards of bookkeeping as a profession, through the establishment of a series of relevant qualifications and the award of grades of membership that recognise academic attainment, working experience and expertise. (www.icb.org.au/About/Objectives)

Enter an industry you can count on.

The Certificate III in Accounts Administration is suitable for participants who wish to work in the administration side of accounting. This includes financial data entry, processing accounts and payrolls, producing financial reports and providing customer service in financial transactions.

Participants will learn how to:

• Design and produce business documents
• Operate computerised accounting systems
• Perform and process financial transactions and extract reports
• Administer subsidiary accounts and ledgers

This course is available at other campus locations upon request.

Light Vehicle Servicing Pre-Apprenticeship

Accelerate your career in the automotive industry!

Gain the skills and knowledge to perform a range of tasks related to the servicing of tyres including motorcycles, light vehicles, heavy vehicles, agricultural vehicles, earth moving and off-the-road vehicles in an automotive service and repair business.

Accelerate your career in the automotive industry!

Are you considering a career in the automotive industry, but don't know where to start? This qualification provides the perfect introduction!

Participants will learn how to identify and inspect mechanical and electrical components and systems of automotive vehicles and equipment, as well as perform minor maintenance and repairs to an automotive vehicle body. This qualification prepares participants to work as a vehicle service assistant or progress into an automotive mechanical apprenticeship.

Lay the foundations for a career in the construction industry.

The Certificate II in Building and Construction (Pathway - Trades) is a pre-vocational course for learners seeking a career in a construction trade. The first stage of the course is common to 11 construction trades and provides an introduction into the industry, its culture, occupations, job roles and workplace expectations.

The units of competency cover essential occupational health and safety requirements, the industrial and work organisation structure, communication skills, work planning, and basic use of tools and materials. Learners are able to consider the 11 trades during the initial stage and while attending work experience. The latter stage of the course provides the learner with a choice to complete specific competencies from a particular trade stream that lead directly into a trade qualification, with full articulation and credit transfer, when seeking an apprenticeship.

Please note: This course is only available to students still attending school, under the VET delivered to secondary students program.

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Licensing/Regulatory Information 

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Licensing/Regulatory Information 

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Licensing/Regulatory Information 

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

This qualification reflects the role of individuals working as skilled operators with civil construction plant, who apply a broad range of skills in varied work contexts, using some discretion and judgement and relevant theoretical knowledge. These individuals may provide theoretical advice and support a team.

Make a real difference in peoples' lives.

The Certificate II in Community Services is an entry-level qualification, providing an introduction into the industry. Participants will learn how to work with local government and community organisations to identify needs, and then plan and develop appropriate services and facilities in order to meet those needs.

Participants will:

• Gain an overall understanding of the community services sector
• Learn about ethical behaviour
• Develop skills in communication, information provision and processing
• Learn how to provide administration support
• Practice networking and providing group support

This course is available at other campus locations upon request.

Make a real difference in peoples' lives.

The Certificate III in Community Services will provide participants with the practical skills and knowledge to work effectively with individuals and groups, in residential and community settings, to identify their needs and plan and develop appropriate services to meet those needs. Participants will learn about the community services sector including mental health, alcohol and other drug services, and domestic violence services.

Participants will gain skills in:

• Effective communication
• Gathering, maintaining and providing information
• Advocacy and community development processes
• Ethical behaviour
• Legal responsibilities of community workers

As part of this qualification, participants will undertake a supervised or simulated work placement where they will be able to apply the skills and knowledge learned throughout the course.

This course is available at other campus locations upon request.

Make a real difference in peoples' lives.

The Certificate IV in Community Services is suitable for those who already work in the community services sector and wish to build on their skills and knowledge. Participants will learn skills in advanced communication, group work, training, community information provision and program development.

Throughout the course, participants will learn how to design and deliver programs that are accessible and enhance community participation, and develop an understanding of the legal and ethical requirements for working in community services.

As part of this qualification students will undertake a supervised work placement where they will be able to apply the skills and knowledge learned throughout this course.

This course is available at other campus locations upon request.

Make a real difference in peoples' lives.

The Diploma of Community Services provides participants with the skills to develop, implement and evaluate programs, secure and manage funding, case-manage clients in a community services setting, and lead a community services team. This course can be completed in three sections - program development, case management, and team leadership - and is an affordable entry pathway into tertiary study in an approved Social Work degree.

As part of this qualification, participants will undertake a supervised 100 hours of work placement in order to apply the skills and knowledge learnt. A federal police clearance and Working with Children Check are required prior to placement.

Graduates are able to work in aged care homes, youth shelters, State Government Family and Community Service Agencies, youth centres, aboriginal communities, community centres and local councils.

This course is available at other campus locations upon request.

Experience some of nature's greatest gifts and learn how best to preserve them.

The Certificate I in Conservation and Ecosystem Management is an entry-level qualification, providing participants with an insight into the conservation and land management industry. Participants will gain foundation skills in natural area conservation, machinery operation and maintenance, seed collection and correct occupational health and safety practices.

Throughout this course, students will complete written assignments and work in teams to undertake programs that assist in maintaining the natural environment.

This course is available at other campus locations upon request.

Experience some of nature's greatest gifts and learn how best to preserve them.

The Certificate III in Conservation and Ecosystem Management provides participants with a solid understanding of the conservation and land management industry. Students can elect to focus on Indigenous land management, conservation earthworks, lands, parks and wildlife, or natural area management.

Throughout this course, students will complete written assignments and work in teams to undertake programs that assist in maintaining the natural environment. Participants will gain practical skills in occupational health and safety, fire management, biodiversity surveying, mapping and an understanding of remote operations.

This course is delivered on country to ranger groups in the North West.

Experience some of nature's greatest gifts and learn how best to preserve them.

This qualification assists participants to build on their existing skills within the conservation and land management industry, preparing them for employment in supervisory/management roles. Participants will gain practical skills in planning, implementing, costing and budgeting for conservation and land management projects. Participants will also gain skills in occupational health and safety, biodiversity practices, and gain knowledge on the natural environment.

Throughout this course, students will complete written assignments and work in teams to undertake a range of programs on country.

This course is delivered on country to ranger groups in the North West.

This qualification provides a pathway to the primary trades in the construction industry with the exception of plumbing. Trade outcomes are predominantly achieved through an Australian Apprenticeship and this qualification allows for inclusion of skills suited for entry to off-site occupations, such as joinery as well as carpentry, bricklaying and other occupations in general construction.

This qualification is designed to introduce learners to the recognised trade callings in the construction industry and provide meaningful credit in a construction industry Australian Apprenticeship.

The qualification has core unit of competency requirements that are required in most Certificate III qualifications. The elective options are structured to allow choice from areas of trade skills as an introduction to a range of occupations.

Support our young people to achieve a bright future.

The Certificate III in Education Support provides participants with the skills to assist school teaching staff in the care and supervision of a class of students, ranging from kindergarten to year 10.

Participants will learn how to:

• Implement planned education programs
• Assist students in their learning and development
• Contribute to the safety and health of students
• Support students with additional needs

Participants will also learn how to work with children and young people at risk of harm, culturally diverse students, families and co-workers, and gain an introductory knowledge into working with children with special needs.

As part of this qualification, participants are required to undertake a supervised work placement in order to apply the skills and knowledge learned.

Support our young people to achieve a bright future.

The Certificate IV in Education Support enables participants to work as a teachers' aide in public, independent and community education settings. Upon successful completion, participants will be competent in aiding school teaching staff in the safe care and supervision of their class of students.

Participants will learn how to:

• Assist in the facilitation of student learning
• Support learning and implementation of responsible behaviour
• Comply with legislative, policy and industrial requirements within an education environment
• Use educational strategies to support Aboriginal and/or Torres Strait Islander education
• Identify and respond to children and young people at risk
• Facilitate learning for students with a disability

This qualification reflects the role of individuals establishing or operating a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.

These individuals use well developed skills and a broad knowledge base to solve a range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others and have responsibility for the output of others.

Do you need to operate an excavator for work? 

Learn how to conduct excavator operations within the civil construction industry.

Throughout this course, participants will learn about:

• Machine and general safety
• Excavator terminology
• Pre-start and post inspections
• Start up and shut down procedures
• Trenching
• Bulk excavation and lifting loads

* If participants are working in the civil construction industry or have previous experience documented in a logbook prior to undertaking this training, a fast track process may be available. Please talk to your local lecturer.

Take the first step in your fitness career.

The Certificate III in Fitness provides participants with the skills to work as a fitness instructor, planning and conducting fitness programs and group exercise regimes. Participants will learn about the role of fitness instructors and gain an overview of work in the industry.

Participants will learn how to:

• Recognise and apply exercise considerations for specific groups or individuals
• Incorporate anatomy and physiology principles into fitness programming
• Provide health screening and fitness orientation
• Provide healthy eating information
• Maintain equipment for activities
• Analyse risks and respond to emergency situations

As part of this qualification, participants are required to undertake a supervised work placement where there will be able to apply the skills and knowledge learned.

Learn how to operate a front end loader safely and efficiently.

Throughout this course, participants will be guided through:

• Planning and preparation
• Pre-start checks
• Front end loader operations, including attaching, securing, lifting, carrying and placing materials
• Machine relocation
• Machine operator maintenance
• Shutdown procedure

Upon successful completion, participants will be able to operate a wheeled front end loader within the civil construction and resources industries. 

The Certificate I in Gaining Access to Training and Employment (GATE) is an enabling general education course aimed at the development of personal, social and employability skills that are applicable across a wide range of industries.

It is designed to assist learners who have been marginalised or disadvantaged in some way to articulate into vocational pathways and to develop the skills and abilities to direct their own development.  

Get prepared for further work and study.

This qualification is a preparatory course enabling learners to extend their general education prior to entering a range of vocational training programs, employment or community participation. This course assists students with their specific needs across a range of fields including communication, mathematics, personal development and technology.

Participants will learn about:

• Practical numeracy
• Personal development
• Basic technology
• Community participation
• Basic business practices

Gain the skills to enter further study and employment.

The Certificate I in General Education for Adults is a bridging qualification for people of all cultural backgrounds and ages who want to improve their reading, writing, speaking and maths skills for employment, further training or participation within the community. This qualification approximates Year 9 at high school.

Throughout this course, participants will learn how to:

• Engage with and create texts
• Work with numbers and money
• Interpret directions
• Undertake measurements
• Interpret statistics
• Participate in job seeking

This qualification assists participants to explore further training options which suit their interests and abilities.

This course is available online!

Online classes are delivered via video lessons using Blackboard Collaborate and self study. 

What you need for the online class:

• A device (computer or tablet)
• A headset with a microphone
• A webcam 
• Access to the internet

Date: Wednesday, 11am -12pm; Friday 2pm - 3pm

Gain the skills to enter further study and employment.

The Certificate II in General Education for Adults provides participants with a general education. The training provides initial skill development in reading, writing, numeracy and skill development in a variety of areas to meet personal needs and to facilitate participation in the community, or other workplace and further education and training.

Upon successful completion, participants will be able to:

• Clarify project goals with appropriate people
• Plan, carry out and evaluate a project
• Identify a range of pathway options
• Develop a learning plan in relation to identified goals
• Assemble a portfolio and evaluate progress in relation to goals
• Read, interpret and evaluate texts
• Create a range of texts,
• Investigate, interpret and apply knowledge of every day and formal mathematics in a range of contexts

Gain the skills to enter further study and employment.

This course aims to provide a general education to participants. That is, initial skill development in reading, writing and numeracy and skill development in a variety of areas to meet personal needs and to facilitate participation in the community, or other workplace and further education and training.

Upon successful completion, participants will be able to:

• Clarify project goals with an appropriate support person
• Plan, carry out and evaluate projects
• Develop and document a personal study plan and gather a portfolio of evidence with support
• Read and interpret short, explicit and personally relevant texts
• Create simple, personally relevant texts
• Apply simple mathematical knowledge in familiar and everyday situations

This course is available at other campus locations upon request.

Plant the seed for a successful career.

The Certificate II in Horticulture is an entry-level qualification, allowing participants to gain an insight into the horticulture industry.

Participants will develop basic skills and knowledge in caring for nursery plants and food gardens, treating weeds and using horticulture equipment.

This course leads into employment opportunities as a parks assistant, gardener, nursery worker or can be used as a pathway into higher level horticulture qualifications.

This course is available at other campus locations upon request.

A qualification in the dynamic hospitality industry could be your master key to new places, new people and new culture!

Take your hospitality career to the next level by gaining the skills to work in a supervisory role. The Certificate IV in Hospitality will teach participants how to lead a team of staff by providing training and advice, maintaining a roster, managing diversity and addressing workplace conflicts.

Participants will also gain other management skills including maintaining a budget and transactions, and planning and costing basic menus.

This course is available at other campus locations upon request.

A qualification in the dynamic hospitality industry could be your master key to new places, new people and new culture!

The Diploma of Hospitality Management has been designed for those already working in the hospitality industry, who are ready to step into a management role.

This qualification covers a range of managerial skills including:

• Rostering
• Budgeting
• Marketing
• People management

Participants will graduate with the skills to work as a bar, restaurant, gaming, kitchen or motel manager. There are also elective streams in this course including food and beverage, front of house and small business management, which allows participants to focus their study towards an employment outcome of choice.

This course is available at other campus locations upon request.

This qualification reflects the role of individuals who work in a range of human resources roles. The job roles that relate to this qualification may include Human Resources Officer, Human Resources Coordinator and Payroll Officer.

Responsibilities are likely to be determined at a workplace level. Some smaller organisations may require employees to work across all aspects of human resources. In larger organisations, individuals may support a single human resources function.

Licensing/Regulatory Information 

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Shape the culture of an organisation with a career in human resources.

The Certificate IV in Human Resources provides participants with the skills to work in a range of support positions within human resources management.

In smaller companies, graduates may work across all human resources functional areas and in larger companies, graduates may be assigned responsibilities in units or business areas focused on discrete human resources functions, such as remuneration, workforce planning or human resources information systems.

Throughout this course, participants will learn how to:

• Review human resources functions
• Recruit, select and induct staff
• Support performance management processes
• Implement industrial relations procedures

This course is available at other campus locations upon request.

Make a positive difference in the lives of others.

Develop the skills to care for those within the aged care, disability, or home and community care sector. Students who undertake this qualification can choose to specialise in one of these three streams.

Training is focussed on empowering and equipping students with the knowledge and competencies required of community workers to deliver individualised support to people who may require assistance due to ageing, disability or other reasons, both in community or residential settings. Students will be taught how to use discretion and judgement when providing this support and to take ownership of tasks and outcomes.

Experienced lecturers will provide participants with a range of factual, technical and procedural knowledge, as well as expand on the theories behind the concepts and practices of person-centred support.

As part of this qualification, participants will undertake 120 hours of supervised work placement where they will be able to apply the skills and knowledge learned throughout the course. A federal police clearance is required prior to placement.

This course is available at other campus locations upon request.

There is a demand in today's modern world for employees skilled in the field of digital media and information technology!

The Certificate III in Information Technology has been tailored to meet the needs of an information communications technology (ICT) support worker.

This course covers:

• ICT legislation and policy requirements
• Building and maintaining computer equipment and systems
• How to best provide client support
• Networking
• Virtualisation
• Server administration

This qualification prepares participants for employment across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.

ICT30120 Certificate III in Information Technology can be completed in one year. The units are scheduled as per the enrolment form in each term.

IT is constantly evolving with the advance of modern technology. Stay ahead of the game with a nationally recognised qualification!

Progress your career in the rapidly growing information communications technology (ICT) industry through a Certificate IV in Information Technology.

This qualification has been tailored to reflect the needs of the ICT networking support workforce. Upon successful completion of this course, participants will be competent in a wide range of general information and ICT technical functions. Participants will be able to develop, rectify and manage computer networks as required by their organisation, as well as liaise with third-party ICT service providers.

Information technology has the opportunity for both generalist and specialist information technology workers. Completion of this qualification allows learners to choose their area. It also opens up a range of further study options, including specialist certificates and higher level qualifications

This course covers:

•    ICT legislation and policy requirements
•    Diagnosing client business requirements
•    Installing and managing servers
•    Building and maintaining computer equipment and networking systems
•    Managing networks and data integrity
•    Building security into VPNs
•    Virtualisation and virtual server administration

ICT40120 Certificate IV in Information Technology can be completed in 2 years. Currently it is offered for trainees only.

Gain the skills to enter further study and employment.

This course aims to provide a general education to participants. That is, initial skill development in reading, writing and numeracy and skill development in a variety of areas to meet personal needs and to facilitate participation in the community, or other workplace and further education and training.

Upon successful completion, participants will be able to:

• Develop a learning plan and portfolio with support
• Read and interpret a limited range of short, simple and personally relevant texts
• Create short simple, personally relevant texts
• Recognise simple mathematical information in familiar and everyday situations

This course is available at other campus locations upon request.

Make a positive difference in the lives of others.

This qualification aims to provide learners with basic industry specific skills and knowledge that may enable them to transition into a traineeship within the Community Services sector at the Certificate III level or to go on to secure employment in the Disability sector.

This Qualification will be delivered face to face, with a 100 hour work placement required to be undertaken in a disability care setting to allow for consolidation of knowledge and skills.

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams.

They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.

They may plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

This qualification reflects the role of individuals who apply project management skills and knowledge in a variety of contexts, across a number of industry sectors. The job roles that relate to this qualification may include Project Manager and Project Team Leader.

Individuals in these roles have project leadership and management roles and are responsible for achieving project objectives. They possess a sound theoretical knowledge base and use a range of specialised, technical and managerial competencies to initiate, plan, execute and evaluate their own work and/or the work of others.

This qualification is suitable for autonomous individuals who identify and apply project management skills and knowledge in a wide variety of contexts. Job titles for these roles may include contracts officers, project administrators, quality officers and small business operators.

Individuals in these roles might be members of a project team, with no direct responsibility for overall project outcomes. Primarily, these roles would support wider project operations. They may use project tools and methodologies selectively to support organisational or business activities.

Start kicking goals with a qualification in sport and recreation.

The Certificate II in Sport and Recreation is an entry-level qualification, providing participants with a taster of the sport and community recreation industry.

Participants will:

• Learn how to assist with activity sessions
• Learn how to provide first aid and respond to emergency situations
• Learn how to provide good customer service
• Learn about industry knowledge
• Gain their general principle coaching certificate

Start kicking goals with a qualification in sport and recreation.

Do you enjoy living healthy and being outdoors? Then a career in the sport and recreation industry could be for you!

The Certificate III in Sport and Recreation provides participants with a wide range of basic skills, ranging from first aid to conducting exciting outdoor recreation sessions. Throughout this qualification, participants will gain the skills to provide administrative or customer service assistance in fitness centres, sporting grounds or aquatic centres, as well as how best to provide support for sport and recreational programs.

Start kicking goals with a qualification in sport and recreation.

The Certificate IV in Sport and Recreation enables participants to work in the sport and recreation industry in an administrative or organisational capacity. These individuals are able to plan, conduct and evaluate activities of others, deal with unpredictable and non-routine situations and provide leadership and guidance to staff.

Participants will learn how to:

• Conduct sport, fitness and recreation events
• Address client needs
• Develop and review budgets for activities and projects
• Analyse participation patterns
• Coordinate work teams and groups
• Recruit, select and induct new staff
• Develop and maintain stakeholder relationships
• Provide first aid

This qualification provides a pathway to work in a diverse range of sport and recreation locations such as fitness centres, sporting grounds or complexs, leisure and aquatic centres and community recreation centres or sporting organisations and associations.

Do you have what it takes to train the next generation of professionals in your industry of expertise?

The Certificate IV in Training and Assessment provides participants with the opportunity to work as a lecturer, trainer or mentor in their area of specialty. This qualification provides participants with the skills and knowledge required to facilitate learning and maintain and enhance professional practice through competency-based assessment in a range of settings.

Participants will learn how to design and develop learning programs and resources to support delivery. Participants will also learn how to plan and organise assessment, design and develop assessment tools and assess competency in a vocational, training and education environment.

This qualification is delivered in three workshops, and all must be completed to receive the full qualification

Our blocks of delivery cover three areas:

• Designing learning programs to deliver qualifications and/or units of competency
• Delivering training to groups and individuals, supporting facilitation of learning, transfer of knowledge and learning needs
• Assessment processes and tool design, validation of assessment tools, and conducting assessment.

Our delivery model supports participants to achieve the qualification while managing work and home commitments. Once qualified, participants will be able to confidently design, contextualise and facilitate training to suit organisational needs, while meeting industry and quality standards.

The TAE40116 is the current version and replaces the previous qualification coded TAE40110. We offer gap training if you already hold the TAE40110 but need to complete two additional units to meet the Standards for Registered Training Organisations 2015. Alternatively to update your qualification from TAE40110 to TAE40116 we offer Recognition of Prior Learning (RPL) and/or training to achieve the additional units.

Please note: Participants are required to have vocational competency in an industry area prior to enrolling in this course.

This course is available at other campus locations upon request.

Seeking a career that can take you places? A qualification in the tourism industry could land you employment anywhere in the world!

Completing a Diploma of Travel and Tourism Management provides participants with an opportunity to take their career or own business to the next level. Participants will learn how to manage staff, finances and develop their business skills to become leaders in the industry.

Throughout this course, participants will:

• Discover more about the laws and legislation relating to the tourism industry
• Broaden their knowledge surrounding the major tourism regions of Australia
• Learn how to provide customer service that makes clients want to return and spread positive word of mouth
• Develop and manage service procedures to evaluate where business improvements can be made
• Gain insights into developing strong business relationships and negotiation techniques
• Learn how to effectively manage staff

This course is available at other campus locations upon request.

Ensure the health and safety of your colleagues in the workplace.

The Diploma of Work Health and Safety is suitable for people who coordinate and maintain an Work Health and Safety (WHS) program in an organisation. It reflects the role of practitioners who apply a substantial knowledge base and well-developed skills in a wide variety of WHS contexts.

This qualification is delivered in an online environment only. Two streams are available to study through and both are online.

• Stream 1: General competency based training
• Stream 2: WorkSafe WA Safety Line Institute program

Participants who undertake this course will gain skills in:

• Effective management of WHS consultation and participation processes
• Systematic management of WHS risks
• Developing, implementing and maintaining a WHS management systems
• Managing rehabilitation and return to work programs
• Managing and monitoring workplace emergency procedures and equipment

This course is available at other campus locations upon request.

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Licensing/Regulatory Information 

No licensing, legislative or certification requirements apply to this qualification at the time of publication.