Minurmarghali Mia Campus

Crunch the numbers with a career as an accountant.

The Diploma of Accounting provides participants with the opportunity to undertake professional accounting job roles in financial services and other industries, including tax agents, accounts payable and accounts receivable officers, payroll service providers, and employees performing a range of accounting tasks for organisations in a range of industries.

Participants will learn how to apply solutions to a range of often complex problems, and analyse and evaluate information from a variety of sources. Participants will learn how to plan, coordinate and evaluate their own work and provide guidance to others within defined guidelines.

This course is available at other campus locations upon request.

Crunch the numbers with a career in accounting and bookkeeping.

The Certificate IV in Accounting and Bookkeeping provides participants with an opportunity to work as a bookkeeper in a business or within their own practice. Participants will learn skills to develop their bookkeeping and financial report preparation knowledge, complete all bookkeeping requirements and complete BAS information for employers and clients.

Participants will also be able to develop a range of generic business skills. This qualification is recognised as meeting the future requirements for bookkeepers wishing to provide BAS services as a professional contract bookkeeper, either working under the direction of a Tax Agent/Public Accountant, for a bookkeeping business or franchise, or as a BAS service provider.

Enter an industry you can count on.

The Certificate III in Accounts Administration is suitable for participants who wish to work in the administration side of accounting. This includes financial data entry, processing accounts and payrolls, producing financial reports and providing customer service in financial transactions.

Participants will learn how to:

• Design and produce business documents
• Operate computerised accounting systems
• Perform and process financial transactions and extract reports
• Administer subsidiary accounts and ledgers

This course is available at other campus locations upon request.

Accelerate your career in the automotive industry!

The Certificate II in Automotive Servicing Technology is an entry-level qualification, providing participants with basic electrical and mechanical skills, and the ability to service a car. Throughout this course, participants will learn how to repair engines, transmission and suspension on light vehicles.

Participants will learn how to:

• Monitor environmental and sustainability best practice in an automotive workplace
• Meet workplace OHS requirements
• Identify basic automotive faults
• Use and maintain workplace tools and equipment
• Service final drive assemblies
• Service final drive (driveline)
• Understand job roles and employment in the industry

This course is intended to prepare new employees for the industry, and to recognise and develop existing workers who are performing servicing and maintenance of vehicles in an automotive service or repair business.

This course is available at other campus locations upon request.

Jump start your career in the automotive industry!

This qualification provides an introductory into the automotive retail, service and repair industries. It also acts as entry into further training in several sectors.

Throughout this course, participants will learn how to undertake a range of simple automotive tasks under close supervision.

This course is available at other campus locations upon request.

Accelerate your career in the automotive industry!

Are you considering a career in the automotive industry, but don't know where to start? This qualification provides the perfect introduction!

Participants will learn how to identify and inspect mechanical and electrical components and systems of automotive vehicles and equipment, as well as perform minor maintenance and repairs to an automotive vehicle body. This qualification prepares participants to work as a vehicle service assistant or progress into an automotive mechanical apprenticeship.

This course is available at other campus locations upon request.

Let's begin with the business basics.

The Certificate I in Business is an entry-level course suitable for those seeking an introduction into business and office work. Participants will develop basic skills and knowledge to undertake a variety of administration tasks.

Participants will learn how to:

• Operate a personal computer and/or other digital device
• Create letters, flyers, posters and other business documents
• Use a photocopier, printers, scanners, binders, laminators and back up devices
• Communicate in a business environment
• Organise files and folders on their devices

The units that form the Certificate I in Business act as a foundation for many other qualifications in business, finance, tourism, community services, hospitality and aged care, among others.

This course is available at other campus locations upon request.

Let's begin with the business basics.

Want a career in an office? Not sure if you have the skills?

The Certificate II in Business is a self-paced course designed for those without experience in the business sector, including school leavers and those looking for a new career or returning to the industry. Our lecturers can help you set up your email account and develop your word processing and Excel skills, as well as teaching you other essential knowledge to improve your chances of securing a career in business.

Successful completion of this course can lead into higher level qualifications and is also the foundation for many other industries.

Already employed in business? This course allows you to gain a nationally-accredited qualification while at work, recognising your capabilities while boosting your skills.

Make your mark in the corporate world.

The Certificate III in Business has been designed for those wishing to develop their existing office skills and gain a broad range of competencies necessary to fulfill the office roles traditionally found in the North West.

This qualification helps participants further enhance their existing Microsoft Office computer skills and add in finance options using MYOB; as well as other essential skills to improve their business acumen. Successful completion of this course could lead into a Certificate IV in Business, with the option of a dual qualification with Certificate IV in Bookkeeping, and is also a pathway to many other industries.

Ask us about our dual Business and Business Administration qualifications.

This course is available at other campus locations upon request.

Make your mark in the corporate world.

The Certificate IV in Business reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. Participants will learn how to apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources.

Students will gain skills in:

• Managing customers needs and feedback
• Developing and promoting products and services
• Recruiting staff

With only one core unit, this qualification allows students a wide range of flexibility and options for student. There are multiple electives to select from, covering areas such as projects, presentations, customer service, marketing, record keeping, research, organising meetings, finance, risk management and documentation including Microsoft Excel.

This course is available at other campus locations upon request.

Climb the corporate ladder with a Diploma of Business.

The Diploma of Business is suitable for individuals who aspire to business management roles or are already in a management role and would like their experience recognised and/or improved.

Participants will be able select elective units from a broad range of business options including advertising, e-business, human resource management, marketing, meetings, finance, project and risk management.

This qualification is also suited to the needs of individuals with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to further develop in order to create further educational and employment opportunities.

This course is available at other campus locations upon request.

Broome Workshops

A selection of Saturday workshops are available under this qualification to enable students to fast track their studies outside of regular working hours. Workshops may be completed as part of the full qualification or simply as stand alone units for those looking to upskill.

Gain the organisational skills to thrive in an active marketplace.

The Certificate III in Business Administration is designed for those with some office experience, and is suitable for career changers, ladder climbers, and those returning to the industry. This course is for those wanting to develop their existing office skills and gain a broad range of competencies necessary to fulfill a variety of the office roles traditionally found in the North West.

This course helps participants to further enhance their existing Microsoft Office computer skills and add in finance options using MYOB; as well as other essential skills and knowledge to provide technical advice and support to a team.

Successful completion of this course can lead into a Certificate IV in Business Administration and is also a pathway to many other industries.

Gain the organisational skills to thrive in an active marketplace.

The Certificate IV in Business Administration further develops students' practical skills and knowledge of advanced office administrative procedures. Participants will learn how to manage office administration staff in a wide variety of administrative contexts.

Participants will learn how to:

• Produce complex documents
• Prepare financial reports
• Organise meetings
• Arrange complex travel schedules

There is a broad elective selection from which to choose specialty units or areas of interest.

This course is available at other campus locations upon request.

Gain the organisational skills to thrive in an active marketplace.

The Diploma of Business Administration is suitable for individuals who aspire to business administration management roles or are already in a management role and would their experience recognised and/or improved.

This qualification provides students with the practical skills and knowledge to manage office administration staff. Participants will develop a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own, and the work of their team.

Students will learn how to manage general administration processes such as payroll, administration systems and projects. Participants will also learn how to manage meetings and conferences. Participants can choose from a range of elective units, which cover planning and managing meetings and conferences, business documentation, customer service, projects, information and people performance.

This course is available at other campus locations upon request.

Are you looking to take part in infectious disease training during the COVID-19 pandemic?

The online COVID-19 Direct Care Skill Set is suitable for new and existing workers who need to upskill or undertake infectious disease training due to risks associated with their role. 

This course is suitable for:

• aged care workers
• disability support workers
• Assistant in Nursing (AIN)
• home and community care workers
• at home carers

Please note:

• To complete this course, it is not a prerequisite that you must be currently employed in Industry.  This COVID-19 Skill Set stands alone and can be completed separately if desired. However, students may be enrolled in either the CHC43015 Certificate IV in Ageing Support or the CHC33015 Certificate III in Individual Support and have a current work placement. Alternatively, students who are not enrolled in either qualification may be employed in an aged care or home and community care facility.  
• There is practical assessment component to be completed in your workplace or placement, but this can be simulated if needed at NR TAFE – please talk with your local lecturer.
• This skill set is self-paced, online  and completely flexible and all theory components are available online/can be completed in your own time outside of work hours.
• Face-to-face delivery will be required for one of the three units in this skill set. The remaining two units are to be completed by the student online. Please contact us to discuss alternative arrangements.

Students can start at any time within the course dates listed.

Build a big future in the civil construction and mining industry.

The Certificate III in Civil Construction Plant Operations provides participants with the skills to work as an operator within the civil construction industry.

Participants will learn how to:

• Carry out measurements and calculations
• Read and interpret plans
• Undertake manual excavation
• Support plant operations
• Handle resources and infrastructure materials safely
• Operate small equipment
• Use hand and power tools

This course is available at other campus locations upon request.

Make a real difference in peoples' lives.

The Certificate II in Community Services is an entry-level qualification, providing an introduction into the industry. Participants will learn how to work with local government and community organisations to identify needs, and then plan and develop appropriate services and facilities in order to meet those needs.

Participants will:

• Gain an overall understanding of the community services sector
• Learn about ethical behaviour
• Develop skills in communication, information provision and processing
• Learn how to provide administration support
• Practice networking and providing group support

This course is available at other campus locations upon request.

Make a real difference in peoples' lives.

The Certificate III in Community Services will provide participants with the practical skills and knowledge to work effectively with individuals and groups, in residential and community settings, to identify their needs and plan and develop appropriate services to meet those needs. Participants will learn about the community services sector including mental health, alcohol and other drug services, and domestic violence services.

Participants will gain skills in:

• Effective communication
• Gathering, maintaining and providing information
• Advocacy and community development processes
• Ethical behaviour
• Legal responsibilities of community workers

As part of this qualification, participants will undertake a supervised or simulated work placement where they will be able to apply the skills and knowledge learned throughout the course.

This course is available at other campus locations upon request.

Make a real difference in peoples' lives.

The Certificate IV in Community Services is suitable for those who already work in the community services sector and wish to build on their skills and knowledge. Participants will learn skills in advanced communication, group work, training, community information provision and program development.

Throughout the course, participants will learn how to design and deliver programs that are accessible and enhance community participation, and develop an understanding of the legal and ethical requirements for working in community services.

As part of this qualification students will undertake a supervised work placement where they will be able to apply the skills and knowledge learned throughout this course.

This course is available at other campus locations upon request.

Make a real difference in peoples' lives.

The Diploma of Community Services provides participants with the skills to develop, implement and evaluate programs, secure and manage funding, case-manage clients in a community services setting, and lead a community services team. This course can be completed in three sections - program development, case management, and team leadership - and is an affordable entry pathway into tertiary study in an approved Social Work degree.

As part of this qualification, participants will undertake a supervised 100 hours of work placement in order to apply the skills and knowledge learnt. A federal police clearance and Working with Children Check are required prior to placement.

Graduates are able to work in aged care homes, youth shelters, State Government Family and Community Service Agencies, youth centres, aboriginal communities, community centres and local councils.

This course is available at other campus locations upon request.

Experience some of nature's greatest gifts and learn how best to preserve them.

The Certificate I in Conservation and Land Management is an entry-level qualification, providing participants with an insight into the conservation and land management industry. Participants will gain foundation skills in natural area conservation, machinery operation and maintenance, seed collection and correct occupational health and safety practices.

Throughout this course, students will complete written assignments and work in teams to undertake programs that assist in maintaining the natural environment.

This course is available at other campus locations upon request.

Experience some of nature's greatest gifts and learn how best to preserve them.

The Certificate II in Conservation and Land Management provides participants with the fundamental skills vital to succeed in the conservation and land management industry. Participants will gain practical skills in occupational health and safety, fire management, machinery operation and maintenance, fencing and biodiversity practices.

Throughout this course, students will complete written assignments and work in teams to undertake programs that assist in maintaining the natural environment.

This course is delivered on country to ranger groups in the North West.

Experience some of nature's greatest gifts and learn how best to preserve them.

The Certificate III in Conservation and Land Management provides participants with a solid understanding of the conservation and land management industry. Students can elect to focus on Indigenous land management, conservation earthworks, lands, parks and wildlife, or natural area management.

Throughout this course, students will complete written assignments and work in teams to undertake programs that assist in maintaining the natural environment. Participants will gain practical skills in occupational health and safety, fire management, biodiversity surveying, mapping and an understanding of remote operations.

This course is delivered on country to ranger groups in the North West.

Experience some of nature's greatest gifts and learn how best to preserve them.

This qualification assists participants to build on their existing skills within the conservation and land management industry, preparing them for employment in supervisory/management roles. Participants will gain practical skills in planning, implementing, costing and budgeting for conservation and land management projects. Participants will also gain skills in occupational health and safety, biodiversity practices, and gain knowledge on the natural environment.

Throughout this course, students will complete written assignments and work in teams to undertake a range of programs on country.

This course is delivered on country to ranger groups in the North West.

Build your future in the construction industry.

The Certificate I in Construction is an entry-level course, providing participants with basic skills and knowledge of the building and construction industry.  Participants will learn a broad range of skills to help them decide which area of building and construction to follow.

Participants will learn about:

• Bricklaying/blocklaying
• Carpentry and joinery
• Painting and decorating

This course is available at other campus locations upon request.

Build your future in the construction industry.

The Certificate II in Construction provides participants with the skills to undertake a range of manual labouring tasks on building and construction sites.

Participants will learn how to:

• Read plans
• Take measurements
• Undertake safe work practices
• Use relevant tools and equipment
• Prepare and concrete surfaces
• Prepare for various construction stages
• Communicate effectively

This course is available at other campus locations upon request.

Lay the foundations for a career in the construction industry.

The Certificate II in Construction Pathways provides participants with the skills to undertake a range of manual labouring tasks on building and construction sites.

Participants will learn how to:

• Read plans
• Take measurements
• Undertake safe work practices
• Use relevant tools and equipment
• Prepare and concrete surfaces
• Prepare for various construction stages
• Communicate effectively

This course is available at other campus locations upon request.

Help shape the future of our young people.

Make a difference in childrens’ lives by learning how best to support their wellbeing, learning and development. This course is the nationally regulated entry level qualification for working in Early Childhood Education and Care settings.

Participants will learn how to implement the National Quality Framework, National Regulations and National Quality Standards to support the education and care of children from birth to school age. Participants will develop skills in facilitating children’s play, cultural competence, and creating healthy and safe environments.

As part of this qualification, participants will undertake 120 hours of supervised work placement where they will be able to apply the skills and knowledge learned throughout the course. A federal police clearance and Working with Children Check are required prior to placement.

Help shape the future of our young people.

Make a difference in childrens’ lives by learning how best to support their wellbeing, learning and development.

This course reflects the role of an educator who is responsible for the planning, implementing and management of programs in early childhood education and care services in accordance with legislative requirements and national quality standards. Participants will learn how to document, plan and evaluate children’s play, with a focus on inclusion, mentoring, management and working in a culturally diverse environment.

As part of this qualification, participants will undertake  240 hours of supervised work placement where they will be able to apply the skills and knowledge learned throughout the course. A federal police clearance and Working with Children Check are required prior to placement.

Upon completion of the Diploma, participants will become qualified to supervise other staff and volunteers. Participants will be equipped with the necessary skills to plan, implement and manage programs in early childhood services (0-12 years) in accordance with licensing, quality assurance and duty of care requirements.

This course is available at other campus locations upon request.

Support our young people to achieve a bright future.

The Certificate III in Education Support provides participants with the skills to assist school teaching staff in the care and supervision of a class of students, ranging from kindergarten to year 10.

Participants will learn how to:

• Implement planned education programs
• Assist students in their learning and development
• Contribute to the safety and health of students
• Support students with additional needs

Participants will also learn how to work with children and young people at risk of harm, culturally diverse students, families and co-workers, and gain an introductory knowledge into working with children with special needs.

As part of this qualification, participants are required to undertake a supervised work placement in order to apply the skills and knowledge learned.

Support our young people to achieve a bright future.

The Certificate IV in Education Support enables participants to work as a teachers' aide in public, independent and community education settings. Upon successful completion, participants will be competent in aiding school teaching staff in the safe care and supervision of their class of students.

Participants will learn how to:

• Assist in the facilitation of student learning
• Support learning and implementation of responsible behaviour
• Comply with legislative, policy and industrial requirements within an education environment
• Use educational strategies to support Aboriginal and/or Torres Strait Islander education
• Identify and respond to children and young people at risk
• Facilitate learning for students with a disability

Explore your options in the diverse engineering industry.

The Certificate II in Engineering provides participants with an overview of a range of specialist areas within the metals and engineering industry.

Participants will learn skills in:

• Using tools
• Measuring and calculating
• Technical drawing and drafting
• Load shifting
• Thermal cutting
• Using forging and casting equipment
• Welding

Participant will also learn about safety in the workplace, computing and maths. Participants will be able to practice the skills they have learned in a workshop environment.

This course is available at other campus locations upon request.

Take the first step in your fitness career.

The Certificate III in Fitness provides participants with the skills to work as a fitness instructor, planning and conducting fitness programs and group exercise regimes. Participants will learn about the role of fitness instructors and gain an overview of work in the industry.

Participants will learn how to:

• Recognise and apply exercise considerations for specific groups or individuals
• Incorporate anatomy and physiology principles into fitness programming
• Provide health screening and fitness orientation
• Provide healthy eating information
• Maintain equipment for activities
• Analyse risks and respond to emergency situations

As part of this qualification, participants are required to undertake a supervised work placement where there will be able to apply the skills and knowledge learned.

Get prepared for further work and study.

The Certificate I in Gaining Access to Training and Employment (GATE) is a pre-employment program that provides students with skills in communication, numeracy, technology, and career and personal development. This course provides a foundation to assist learners into vocational pathways. It can also be customised for a particular cohort in areas including health, automotive, hospitality and construction.

Jobwise Program

This course is aimed at the development of personal, social and employability skills that can be tailored to include a wide range of industries. It is designed to assist learners to articulate into vocational pathways and to develop the skills and abilities to direct their own development. The course will involve a range of guest speakers and lecturers; covering an array of activities and may be contextualised and customised to suit different learner target groups and focus areas, including:

• Establishing identity (Birth Certificate, Tax File Number, MyGov, Medicare, Proof of Age Card and Debit Bank Card)
• Broadening awareness of educational and career options available
• Enhancing self-confidence and finding new directions
• Developing foundation employability skills
• Developing skills and strategies to manage personal, career and lifelong learning goals
• Keys for Life (learner driver)

This course enhances job-readiness and potential outcomes in community participation and employment and also offers pathways into further education and training at Certificate II and III level.

Get prepared for further work and study.

This qualification is a preparatory course enabling learners to extend their general education prior to entering a range of vocational training programs, employment or community participation. This course assists students with their specific needs across a range of fields including communication, mathematics, personal development and technology.

Participants will learn about:

• Practical numeracy
• Personal development
• Basic technology
• Community participation
• Basic business practices

Gain the skills to enter further study and employment.

The Certificate II in General Education for Adults provides participants with a general education. The training provides initial skill development in reading, writing, numeracy and skill development in a variety of areas to meet personal needs and to facilitate participation in the community, or other workplace and further education and training.

Upon successful completion, participants will be able to:

• Clarify project goals with appropriate people
• Plan, carry out and evaluate a project
• Identify a range of pathway options
• Develop a learning plan in relation to identified goals
• Assemble a portfolio and evaluate progress in relation to goals
• Read, interpret and evaluate texts
• Create a range of texts,
• Investigate, interpret and apply knowledge of every day and formal mathematics in a range of contexts

Plant the seed for a successful career.

The Certificate II in Horticulture is an entry-level qualification, allowing participants to gain an insight into the horticulture industry.

Participants will develop basic skills and knowledge in caring for nursery plants and food gardens, treating weeds and using horticulture equipment.

This course leads into employment opportunities as a parks assistant, gardener, nursery worker or can be used as a pathway into higher level horticulture qualifications.

This course is available at other campus locations upon request.

Shape the culture of an organisation with a career in human resources.

The Certificate IV in Human Resources provides participants with the skills to work in a range of support positions within human resources management.

In smaller companies, graduates may work across all human resources functional areas and in larger companies, graduates may be assigned responsibilities in units or business areas focused on discrete human resources functions, such as remuneration, workforce planning or human resources information systems.

Throughout this course, participants will learn how to:

• Review human resources functions
• Recruit, select and induct staff
• Support performance management processes
• Implement industrial relations procedures

This course is available at other campus locations upon request.

Shape the culture of an organisation with a career in human resources.

The Diploma of Human Resources Management is suitable for those who already have experience in the industry and are wishing to build on existing skills, particularly in the area of management.

Participants will develop a sound theoretical knowledge base in human resources management and demonstrate a range of managerial skills to ensure that human resources functions are effectively conducted in an organisation or business area.

Participants will learn how to manage:

• Human resource services
• Workforce planning
• Recruitment, selection and induction services
• Performance management systems
• Employee relations
• Work health and safety

Students will also be able to select elective units from a broad range of human resource options including the management of human resources management information systems, rehabilitation or return-to-work programs, or programs that promote personal effectiveness.

This course is available at other campus locations upon request.

Make a positive difference in the lives of others.

Develop the skills to care for those within the aged care, disability, or home and community care sector. Students who undertake this qualification can choose to specialise in one of these three streams.

Training is focussed on empowering and equipping students with the knowledge and competencies required of community workers to deliver individualised support to people who may require assistance due to ageing, disability or other reasons, both in community or residential settings. Students will be taught how to use discretion and judgement when providing this support and to take ownership of tasks and outcomes.

Experienced lecturers will provide participants with a range of factual, technical and procedural knowledge, as well as expand on the theories behind the concepts and practices of person-centred support.

This course is available at other campus locations upon request.

There is a demand in today's modern world for employees skilled in the field of digital media and information technology!

The Certificate I in Information, Digital Media and Technology provides participants with the basic foundation skills and knowledge required for entry into the IT industry. Participants will learn how to perform digital literacy tasks using a personal computer and use a range of basic software applications and digital devices.

Students will gain skills in operating a personal computer, word processing applications and internet search.

There is a demand in today's modern world for employees skilled in the field of digital media and information technology!

The Certificate III in Information, Digital Media and Technology has been tailored to meet the needs of an information communications technology (ICT) support worker.

This course covers:

• ICT legislation and policy requirements
• Building and maintaining computer equipment and systems
• How to best provide client support
• Networking
• Virtualisation
• Server administration

This qualification prepares participants for employment across a wide range of ICT areas, including technical support, network administration, web technologies, software applications and digital media technologies.

This course is available at other campus locations by request.

Make a positive difference in the lives of others.

The Certificate II Introduction to Aged Care provides learners with basic industry specific skills and knowledge to either enable a transition into a traineeship within the Community Services sector at the Certificate III level or prepare them for work in the Aged Care sector.

This qualification will be delivered face to face, with a 100 hour work placement required to be undertaken in an aged care setting to allow for consolidation of knowledge and skills.

Learn about cyber security!

Sounds cool, right? That's because it is! COVID-19 has changed the way we live and work, with so many things now being done online, which has led to the need for skilled workers to protect our online safety and security. Cyber security is a key jobs growth area, so this is a great place to start.

The Introduction to Cyber Security skill set covers critical skills and knowledge to get you job ready and give your career a good kickstart!  You'll learn about professional and ethical conduct in an ICT workplace, how to manage personal and sensitive data and information in a confidential and professional manner, recognising and identifying cybersecurity needs in an organisation, how to undertake security fundamentals in relation to personal and networked computers.

Make a positive difference in the lives of others.

This qualification aims to provide learners with basic industry specific skills and knowledge that may enable them to transition into a traineeship within the Community Services sector at the Certificate III level or to go on to secure employment in the Disability sector.

This Qualification will be delivered face to face, with a 100 hour work placement required to be undertaken in a disability care setting to allow for consolidation of knowledge and skills.

Are you a natural leader?

The Certificate IV in Leadership and Management provides participants with the skills to undertake the role of first line of management in a wide range of organisational and industry contexts.

Participants may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. At this level, frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Participants will learn:

• Management strategies
• Implement an operational plan
• How to show leadership in the workplace
• How to promote team effectiveness

This course is available at other campus locations upon request.

Are you a natural leader?

The Diploma of Leadership and Management provides participants with the practical skills and knowledge required to manage operational areas of an organisation, as well as review management practices, within their respective industry.

The course is focussed around emotional intelligence, leading and managing workplace relationships, workplace effectiveness, and managing an operational plan. Participants will have the opportunity to select from a range of elective units to best suit their organisation's needs. The units focus on customer service, financial management, information management, project management, risk management and human resource management.

Upon successful completion, participants will be able to use initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others.

This course is available at other campus locations upon request.

Establishing your own small business?

The Certificate IV in New Small Business covers the essential elements of legal and risk management, marketing, finances and small business planning. This qualification is suitable for those establishing a small business, requiring skills and a broad knowledge base to solve a range of unpredictable problems, and analyse and evaluate information from a variety of sources.

Throughout this course, students can use their own business as an example and work through projects to assist them in developing their business plans and strategies. As busy business owners, participants can elect to study areas where they need additional knowledge.

There are multiple elective units covering areas such as finance, networking, managing business operations, team, projects, customer service and marketing research.

This course is available at other campus locations upon request.