BSB20120 Certificate II in Workplace Skills
Kick-start your career with essential workplace skills!
The Certificate II in Workplace Skills equips students with the skills needed to enter the workforce or pursue further business qualifications. Gain confidence in performing basic administrative, clerical, and operational tasks using modern technology and self-management techniques. Our lecturers are experts in their field and will support you every step of the way.
Overview
Campus Derby | Karratha | Pundulmurra (South Hedland)
When Available all year
Study Mode Combined (Online and On Campus) | On Campus
This course focuses on communication, customer service, problem-solving, digital technology, and workplace health and safety—perfect for those starting their career journey or looking to enhance their employability skills.
This Qualification is ideal for individuals who are not yet part of the workforce and wish to acquire the essential skills needed for entry-level roles such as clerical worker, administration assistant, office junior, receptionist or data entry operator.
Depending on the elective units you select, you will gain skills in:
- Communication and customer service
- Problem-solving, stress and time management
- Digital technology and online research
- Business software applications
- Workplace health and safety
- Procedural, clerical and administrative tasks
- Self-management
This course is suited to you if:
- You are a trainee wishing to commence employment in a business environment
-
You want to become job-ready
-
You have an interest working indoors
-
Enjoy communicating with others
-
Enjoy administration activities
Select your preferred campus and apply
Available all year, 2025
Details
Units and fees
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| BSBCMM211 Apply communication skills | $170.80 | $51.45 | $8.45 |
| BSBOPS201 Work effectively in business environments | $122.00 | $36.75 | $9.65 |
| BSBPEF202 Plan and apply time management | $73.20 | $22.05 | $8.45 |
| BSBSUS211 Participate in sustainable work practices | $146.40 | $44.10 | $8.45 |
| BSBWHS211 Contribute to the health and safety of self and others | $73.20 | $22.05 | $8.45 |
Elective
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$195.20 | $58.80 | $9.65 |
|
|
$219.60 | $66.15 | $8.45 |
|
|
$268.40 | $80.85 | $8.45 |
|
|
$97.60 | $29.40 | $9.65 |
|
|
$122.00 | $36.75 | $8.45 |
Our estimated fees are based on:
- Full time study in 2025.
- All units required to gain this qualification. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course.
- For more information regarding eligibility and fees, please visit the DTWD website.
These fees are estimates only and depend on your eligibility for government funding, concession rates, the units you have already completed or seek to be recognised under Recognition of Prior Learning (RPL). Additional resource, material and/or equipment costs may apply. Visit our Fees and Charges page for more information, including on consumer rights.
Details
Units and fees
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| BSBCMM211 Apply communication skills | $170.80 | $51.45 | $8.45 |
| BSBOPS201 Work effectively in business environments | $122.00 | $36.75 | $9.65 |
| BSBPEF202 Plan and apply time management | $73.20 | $22.05 | $8.45 |
| BSBSUS211 Participate in sustainable work practices | $146.40 | $44.10 | $8.45 |
| BSBWHS211 Contribute to the health and safety of self and others | $73.20 | $22.05 | $8.45 |
Elective
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$195.20 | $58.80 | $9.65 |
|
|
$219.60 | $66.15 | $8.45 |
|
|
$268.40 | $80.85 | $8.45 |
|
|
$97.60 | $29.40 | $9.65 |
|
|
$122.00 | $36.75 | $8.45 |
Our estimated fees are based on:
- Full time study in 2025.
- All units required to gain this qualification. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course.
- For more information regarding eligibility and fees, please visit the DTWD website.
These fees are estimates only and depend on your eligibility for government funding, concession rates, the units you have already completed or seek to be recognised under Recognition of Prior Learning (RPL). Additional resource, material and/or equipment costs may apply. Visit our Fees and Charges page for more information, including on consumer rights.
Details
Units and fees
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| BSBCMM211 Apply communication skills | $170.80 | $51.45 | $8.45 |
| BSBOPS201 Work effectively in business environments | $122.00 | $36.75 | $9.65 |
| BSBPEF202 Plan and apply time management | $73.20 | $22.05 | $8.45 |
| BSBSUS211 Participate in sustainable work practices | $146.40 | $44.10 | $8.45 |
| BSBWHS211 Contribute to the health and safety of self and others | $73.20 | $22.05 | $8.45 |
Elective
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$195.20 | $58.80 | $9.65 |
|
|
$219.60 | $66.15 | $8.45 |
|
|
$268.40 | $80.85 | $8.45 |
|
|
$97.60 | $29.40 | $9.65 |
|
|
$122.00 | $36.75 | $8.45 |
Our estimated fees are based on:
- Full time study in 2025.
- All units required to gain this qualification. If you're a student that has successfully completed a lower-level qualification that is a prerequisite for this course, you'll only pay for the units that you need to enrol in to complete this course.
- For more information regarding eligibility and fees, please visit the DTWD website.
These fees are estimates only and depend on your eligibility for government funding, concession rates, the units you have already completed or seek to be recognised under Recognition of Prior Learning (RPL). Additional resource, material and/or equipment costs may apply. Visit our Fees and Charges page for more information, including on consumer rights.