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BSB20120 Certificate II in Workplace Skills

National ID: BSB20120 State ID: BFT1
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Grow your work and employability skills! 

The Certificate II in Workplace Skills provides you with the entry-level skills required for employment and to progress into further business studies. Throughout this course, you will gain skills in basic procedural, clerical, administrative and operational tasks that require self-management and technology. 

This course covers skills in: 

  • Communication and customer service 
  • Problem solving, stress and time management 
  • Digital technology and online research 
  • Business software applications 
  • Workplace health and safety 

Depending on the elective units you select, you will gain skills in: 

  • Communication and customer service 
  • Problem solving, stress and time management 
  • Digital technology and online research 
  • Business software applications 
  • Workplace health and safety 
  • You are a trainee wishing to commence employment in a business environment 
  • You want to become job-ready 

If you enrol as part of a traineeship, you will be allocated a workplace mentor to assist you with becoming familiar with the culture and expectations of the workplace. Your lecturer will liaise with your nominated supervisor, set projects for assessment and undertake workplace visits with you. 

Not all units and study modes are offered at all campuses. Please check with your local campus.

There are no formal entrance requirements for this course; however, you are expected to be able to read, write and study independently with some support from trainers and mentors. 

Core

National ID Unit title
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others

Elective

National ID Unit title
BSBOPS203 Deliver a service to customers
BSBPEF101 Plan and prepare for work readiness
BSBPEF201 Support personal wellbeing in the workplace
BSBTEC201 Use business software applications
BSBTEC302 Design and produce spreadsheets

This qualification prepares you for roles such as: 

  • Administration assistant 
  • Office junior 
  • Receptionist 
  • Data entry operator 

Job titles and qualification requirements may vary between organisations. 

For more information about job and career pathways, visit JobOutlook(opens in a new tab) or Jobs and Skills WA(opens in a new tab)

On Campus

 

Tuition fee*

Resource fee

Total fee

General

$1,512.80

$81.15

$1,593.95

Concession

$455.70

$81.15

$536.85

Online

 

Tuition fee*

Resource fee

Total fee

General

$1,512.80

$81.15

$1,593.95

Concession

$455.70

$81.15

$536.85

Traineeship

 

Tuition fee*

Resource fee

Total fee

General

$1,007.50

$81.15

$1,088.65

Concession

$300.70

$81.15

$381.85

Our estimated fees are based on:

  • Full time study in 2023
  • A selection of elective units designed to meet local industry demand for skills (different unit selections will attract different fees)
  • For more information regarding eligibility and fees, please visit DTWD website 

These fees are estimates only and depend on your eligibility for government funding, concession rates, the units you choose to study or seek to be recognised under Recognition of Prior Learning (RPL). Additional resource, material and/or equipment costs may apply. Visit our Fees and Charges page for more information, including on consumer rights.

Delivery locations and study options

Details
Duration 1 year
When Date: 2023
Where Broome Campus
Derby Campus
Fitzroy Crossing Campus
Halls Creek Campus
Karratha Campus
Kununurra Campus
Minurmarghali Mia Campus
Newman Campus
Pundulmurra Campus
Tom Price Campus
Wyndham Campus
Details
Duration 1 year
When Date: 2023
Where Broome Campus
Derby Campus
Fitzroy Crossing Campus
Halls Creek Campus
Karratha Campus
Kununurra Campus
Minurmarghali Mia Campus
Newman Campus
Pundulmurra Campus
Tom Price Campus
Wyndham Campus
Details
Duration 1 year
When Date: 2023
Where Broome Campus
Derby Campus
Fitzroy Crossing Campus
Halls Creek Campus
Karratha Campus
Kununurra Campus
Minurmarghali Mia Campus
Newman Campus
Pundulmurra Campus
Tom Price Campus
Wyndham Campus

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