Climb the corporate ladder.
Progress your career in the world of business
Are you ready to take your career to the next level? This course covers the core competencies that enable you to operate smoothly in your office-based role. You will learn about best practices for customer service and communication, how to solve problems and overcome business challenges, and the importance of resource and schedule management, while improving your digital literacy and numeracy skills.
This course has been developed to fit the specific industry needs of the Northwest region. If you are completing this course as part of a traineeship, you will put your skills into practice in the workplace while learning. Those without a workplace will learn within a simulated virtual online environment.
Dependent on your elective units selected, the following topics are covered throughout this course:
- Customer service
- Communication, problem solving and inclusivity
- Health and safety in the workplace
- Digital technology
- Organisation and management
- Business sustainability
Throughout this course, you will gain skills in:
- Communication
- Customer service
- Digital literacy and numeracy
- Resource and schedule management
- Problem solving and workplace sustainability
- You are already employed in a business role and are seeking advancement opportunities through increased skills and knowledge
- You are returning to the workplace after a period away, such as maternity leave
- You are completing a business traineeship with a local organisation
- You are seeking to enter the business industry
Not all units and study modes are offered at all campuses. Please check with your local campus.
You will require basic literacy, numeracy and computing skills to undertake this course. You must be able to read and write simple documents, research online, and have a basic understanding of the Microsoft Office Suite including Word, Excel and Outlook.
There are no existing qualification requirements for entry into this course.
Core
| National ID | Unit title |
|---|
| BSBWHS311 | Assist with maintaining workplace safety |
| BSBXCM301 | Engage in workplace communication |
| BSBCRT311 | Apply critical thinking skills in a team environment |
| BSBTWK301 | Use inclusive work practices |
| BSBSUS211 | Participate in sustainable work practices |
| BSBPEF201 | Support personal wellbeing in the workplace |
Elective
| National ID | Unit title |
|---|
| BSBTEC301 | Design and produce business documents |
| BSBTEC302 | Design and produce spreadsheets |
| BSBPEF301 | Organise personal work priorities |
| BSBOPS201 | Work effectively in business environments |
| BSBOPS203 | Deliver a service to customers |
| BSBOPS301 | Maintain business resources |
| BSBOPS303 | Organise schedules |
This qualification prepares you for roles such as:
- Customer service advisor
- Payroll or administration officer
- Office manager
Job titles and qualification requirements may vary between organisations.
For more information about job and career pathways, visit JobOutlook or Jobs and Skills WA.
On Campus
|
Tuition fee* |
Resource fee |
Total fee |
|
|
General |
$2,244.80 |
$109.55 |
$2,354.35 |
|
Concession |
$676.20 |
$109.55 |
$785.75 |
Online
|
Tuition fee* |
Resource fee |
Total fee |
|
|
General |
$2,244.80 |
$109.55 |
$2,354.35 |
|
Concession |
$676.20 |
$109.55 |
$785.75 |
Traineeship
|
Tuition fee* |
Resource fee |
Total fee |
|
|
General |
$1,495.00 |
$109.55 |
$1,604.55 |
|
Concession |
$446.20 |
$109.55 |
$555.75 |
Our estimated fees are based on:
- Full time study in 2023
- A selection of elective units designed to meet local industry demand for skills (different unit selections will attract different fees)
- For more information regarding eligibility and fees, please visit DTWD website
These fees are estimates only and depend on your eligibility for government funding, concession rates, the units you choose to study or seek to be recognised under Recognition of Prior Learning (RPL). Additional resource, material and/or equipment costs may apply. Visit our Fees and Charges page for more information, including on consumer rights.
Delivery locations and study options
On Campus
| Duration | 12 months |
| When | Date: 2023 |
| Where |
Broome Campus Derby Campus Fitzroy Crossing Campus Halls Creek Campus Karratha Campus Kununurra Campus Minurmarghali Mia Campus Newman Campus Pundulmurra Campus Tom Price Campus Wyndham Campus |
Online
| Duration | 12 months |
| When | Date: 2023 |
| Where |
Broome Campus Derby Campus Fitzroy Crossing Campus Halls Creek Campus Karratha Campus Kununurra Campus Minurmarghali Mia Campus Newman Campus Pundulmurra Campus Tom Price Campus Wyndham Campus |
Traineeship
| Duration | 12 months |
| When | Date: 2023 |
| Where |
Broome Campus Derby Campus Fitzroy Crossing Campus Halls Creek Campus Karratha Campus Kununurra Campus Minurmarghali Mia Campus Newman Campus Pundulmurra Campus Tom Price Campus Wyndham Campus |