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ICT20120 Certificate II in Applied Digital Technologies

National ID: ICT20120 State ID: BGJ3
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There is demand in today's modern world for employees skilled in the field of information technology!

This entry-level qualification will provide you with the foundation skills and knowledge to use basic applied digital technologies in varied contexts, including the workplace.

Throughout this course, you will carry out a range of procedural and operational tasks that require digital, technology and communication skills.

  • Operating digital media safely
  • Using technology for collaboration and sustainable computing
  • Providing client interaction and workplace communication
  • Protecting and managing IT assets
  • You would like to develop foundation skills and knowledge in the Information Technology industry
  • You are looking to develop the necessary digital skills for the workplace
  • You are looking to study in the IT industry

Not all units and study modes are offered at all campuses. Please check with your local campus.

Students are required to complete between 10-15 hours per week of set reading and follow up activities provided by your lecturer.


National ID Unit title
BSBSUS211 Participate in sustainable work practices
BSBTEC202 Use digital technologies to communicate in a work environment
BSBWHS211 Contribute to the health and safety of self and others
ICTICT213 Use computer operating systems and hardware
ICTICT214 Operate application software packages
ICTICT215 Operate digital media technology packages


National ID Unit title
ICTICT216 Design and create basic organisational documents
ICTICT223 Install software applications
ICTSAS211 Develop solutions for basic ICT malfunctions and problems
ICTSAS212 Record the requirements of client support requests
ICTSAS214 Protect devices from spam and destructive software
ICTSAS215 Protect and secure information assets

This qualification prepares you for roles such as: 

  • Trainee help desk assistant
  • Records assistant
  • PC support and maintenance trainee
  • Junior support officer

Job titles and qualification requirements may vary between organisations.

For more information about job and career pathways, visit JobOutlook (opens in a new tab) or Jobs and Skills WA(opens in a new tab) .​​​​​​

On campus


Tuition fee*

Resource fee

Total fee









Our estimated fees are based on:

  • Full time study in 2023
  • A selection of elective units designed to meet local industry demand for skills (different unit selections will attract different fees)
  • For more information regarding eligibility and fees, please visit DTWD website 

These fees are estimates only and depend on your eligibility for government funding, concession rates, the units you choose to study or seek to be recognised under Recognition of Prior Learning (RPL). Additional resource, material and/or equipment costs may apply. Visit our Fees and Charges page for more information, including on consumer rights.

Delivery locations and study options

Duration 18 months
When Date: 2023
Where Broome Campus

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